Job Summary
We are looking for enthusiastic and customer-focused Relationship Managers / Sales Executives to join our automobile sales team. The ideal candidate will be responsible for generating leads, understanding customer requirements, promoting automobile products, managing customer relationships, and achieving sales targets.
The candidate should have excellent communication and negotiation skills, a strong customer service mindset, and an interest in the automobile industry.
Key Responsibilities
- Identify and generate new sales leads through walk-ins, cold calling, referrals, digital platforms, and other marketing activities.
- Understand customer requirements and recommend suitable vehicles based on their needs and budget.
- Explain vehicle features, specifications, pricing, variants, mileage, warranty, and after-sales services.
- Conduct vehicle demonstrations and arrange test drives for prospective customers.
- Build and maintain strong relationships with existing and potential customers.
- Follow up with leads regularly through phone calls, WhatsApp, and other communication channels.
- Achieve monthly and quarterly sales targets set by the management.
- Negotiate pricing and coordinate with the sales manager to close deals.
- Explain finance options, loan facilities, insurance, registration, and other vehicle-related documentation.
- Coordinate with finance companies, insurance providers, and the documentation team to facilitate vehicle purchases.
- Maintain accurate customer information, lead details, follow-up records, and sales reports in the CRM system.
- Ensure a smooth customer experience from the initial enquiry to vehicle delivery.
- Coordinate with the service department to address customer queries and support customer retention.
- Follow up with customers after delivery to collect feedback and encourage referrals.
- Stay updated on new vehicle launches, competitor products, market trends, and promotional offers.
- Ensure compliance with company policies, sales procedures, and customer service standards.
Required Skills and Qualifications
- Any Degree or Diploma from a recognized institution.
- 1–5 years of experience in sales, preferably in the automobile industry.
- Experience in car sales, two-wheeler sales, commercial vehicle sales, or automotive dealership sales will be an advantage.
- Strong verbal communication and interpersonal skills.
- Good negotiation, persuasion, and customer-handling abilities.
- Ability to identify customer needs and convert enquiries into sales.
- Target-oriented approach with a willingness to achieve sales goals.
- Basic computer knowledge and familiarity with MS Office or CRM software.
- Good follow-up, coordination, and relationship-management skills.
- Knowledge of vehicle specifications, financing, and insurance processes is preferred.
- A valid driving licence is an added advantage, especially for roles involving test drives.
Preferred Candidate Profile
- Candidates with experience in automobile dealerships or automotive showroom sales.
- Candidates with experience in lead generation, customer acquisition, and sales conversion.
- Individuals who can confidently interact with customers and build long-term relationships.
- Candidates willing to work in a target-driven sales environment.
- Freshers with excellent communication skills and a strong interest in automobile sales may also be considered, depending on company requirements.
Key Performance Indicators (KPIs)
- Monthly vehicle sales target achievement.
- Number of leads generated and followed up.
- Lead-to-sale conversion ratio.
- Customer satisfaction and feedback ratings.
- Number of test drives converted into sales.
- Customer retention and referral generation.
- Accuracy of CRM updates and sales reports.
Working Conditions
- Full-time role based at an automobile showroom, dealership, or assigned sales location.
- Working days and weekly offs as per company policy.
- May require weekend and holiday availability based on showroom operations.
- Salary may include fixed pay and performance-based incentives, depending on company policy.
Pay: ₹20,000.00 - ₹40,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Experience:
- Car Showroom: 3 years (Preferred)
Work Location: In person
