Designation: Facility Regional Incharge
Location: Bangalore, Karnataka
Department: Operations / Facility Management
Reporting To: Regional Operations Head / National Operations Head
Experience: 8–12 years
Qualification: Graduate in any discipline; Diploma / Degree in Engineering or Facility Management preferred.
1. Job Purpose
To oversee and manage end-to-end facility management operations across multiple client locations in the Bangalore region, ensuring operational excellence, service quality, statutory compliance, customer satisfaction and cost optimisation.
The role involves managing facility teams, vendor partners, infrastructure, housekeeping, security, technical maintenance and other integrated facility management services across assigned locations.
2. Key ResponsibilitiesA. Regional Operations Management
- Manage day-to-day facility management operations across multiple locations in Bangalore.
- Ensure smooth delivery of housekeeping, technical maintenance, security, pantry, front office and other facility services.
- Conduct regular site inspections and operational audits.
- Ensure compliance with client SLAs, SOPs and contractual commitments.
- Drive standardisation of facility operations across all assigned locations.
B. Team Management
- Lead and supervise Facility Managers, Site Incharges, Supervisors and frontline staff.
- Ensure adequate manpower deployment and effective workforce utilisation.
- Conduct performance reviews, training and development programmes.
- Monitor attendance, productivity, discipline and employee engagement.
- Develop second-line leadership at individual sites.
C. Client Relationship Management
- Act as the primary regional point of contact for key clients.
- Conduct regular client review meetings.
- Address escalations, service complaints and operational challenges.
- Ensure high levels of customer satisfaction and service delivery.
- Identify opportunities for service improvement and additional business.
D. Technical & Infrastructure Management
- Oversee preventive and breakdown maintenance of electrical, HVAC, plumbing, DG sets, lifts, fire safety systems and other building infrastructure.
- Ensure timely completion of maintenance schedules.
- Monitor equipment uptime and maintenance costs.
- Coordinate with technical teams and external service providers.
- Ensure proper maintenance documentation and asset management.
E. Housekeeping & Soft Services
- Monitor housekeeping standards, hygiene and cleanliness across facilities.
- Ensure proper deployment of housekeeping manpower and equipment.
- Implement cleaning schedules, checklists and quality audits.
- Monitor pest control, waste management, landscaping and pantry services, wherever applicable.
F. Statutory Compliance, Safety & Risk Management
- Ensure compliance with applicable labour laws and statutory requirements.
- Monitor PF, ESI, minimum wages, labour licences and other applicable statutory obligations.
- Ensure implementation of EHS policies and workplace safety standards.
- Conduct safety inspections, fire drills and emergency preparedness programmes.
- Investigate incidents and implement corrective and preventive actions.
G. Financial & Commercial Management
- Prepare and monitor regional operating budgets.
- Control manpower, consumables, maintenance and vendor costs.
- Monitor site-wise profitability and operational expenses.
- Validate vendor bills, attendance and service delivery records.
- Identify cost-saving opportunities without compromising service quality.
H. Vendor & Procurement Management
- Manage regional vendors and service partners.
- Monitor vendor performance against agreed SLAs.
- Ensure timely procurement of materials, consumables and equipment.
- Negotiate with vendors and drive cost efficiencies.
- Conduct periodic vendor performance assessments.
I. MIS & Reporting
- Prepare and submit regional operational MIS reports.
- Monitor KPIs, SLA performance, manpower productivity and customer complaints.
- Present monthly operational performance reports to senior management.
- Implement corrective action plans for underperforming sites.
3. Key Performance Indicators (KPIs)
- Client satisfaction and retention.
- SLA compliance across assigned facilities.
- Preventive maintenance compliance.
- Equipment uptime and breakdown reduction.
- Manpower productivity and absenteeism control.
- Statutory compliance and audit scores.
- Cost optimisation and budget adherence.
- Complaint resolution turnaround time.
- Safety performance and incident reduction.
- Vendor performance and service quality.
4. Required Skills & Competencies
- Strong leadership and team management skills.
- Excellent client relationship and communication skills.
- Strong knowledge of integrated facility management.
- Good understanding of technical and soft services.
- Knowledge of labour laws and statutory compliance.
- Budgeting, cost control and commercial management.
- Vendor negotiation and contract management.
- MIS reporting and analytical skills.
- Strong problem-solving and decision-making capabilities.
- Willingness to travel across Bangalore and assigned locations.
5. Experience & Qualification
- 8–12 years of overall experience in Facility Management / Integrated Facility Management.
- Minimum 3–5 years in a regional or multi-site management role preferred.
- Experience handling multiple client locations and large manpower teams.
- Experience in corporate offices, IT parks, commercial buildings, industrial facilities or institutional facilities preferred.
- Graduate qualification mandatory; technical or professional certifications in Facility Management will be an advantage.
6. Compensation
Indicative Annual CTC: ₹7.2–12 LPA, depending on experience, operational scale and the number of facilities managed.
Employment Type: Full-time, Permanent.
Job Location: Bangalore, Karnataka, with regional travel as required.
Pay: From ₹60,000.00 per month
Benefits:
- Cell phone reimbursement
- Internet reimbursement
- Leave encashment
- Paid time off
- Provident Fund
Work Location: In person
