Senior Site Reliability Engineer I (aka Sr SRE I) are specialists in treating operations as a software problem. They focus on reliability of systems and services - addressing availability, performance, scalability, latency, observability, efficiency. They work on maintaining key components and developing systems that will minimise human labor (through automation) and increase system reliability with the end goal of breaking the relationship between system size, operational toil and complexity Sr SRE I are responsible for the implementation of technical solutions based on business requirements, they can estimate the effort and impact of the items they work on, and show a high quality of craft in what they deliver. Sr SRE I work primarily within the scope of their team while occasionally collaborating across partner teams. They are expected to work together with colleagues (potentially in other job roles) to design and implement technical tasks. They are also expected to actively participate in incident response for issues affecting their team. Because the required technical skills and commercial knowledge can vary from one area to another, Sr SRE I can wear several hats; part of a business service owner team, owner of a piece of infrastructure, and/or consultant to product development teams regarding Site Reliability Engineering related scope. Building software applications Is responsible to build software applications by using relevant development languages and applying knowledge of systems, services and tools appropriate for the business area Is responsible to refactor and simplify code by introducing design patterns when necessary Is responsible to ensure the quality of the application by following standard testing techniques and methods that adhere to the test strategy Has sufficient knowledge to write readable and reusable code by applying standard patterns and using standard libraries Has sufficient knowledge to maintain data security, integrity and quality by effectively following company standards and best practices Software Systems Design Has sufficient knowledge to evaluate possible architecture solutions by taking into account cost, business requirements, technology requirements and emerging technologies Has sufficient knowledge to describe the implications of changing an existing system or adding a new system to a specific area, by having a broad, high-level understanding of the infrastructure and architecture of our systems Has sufficient knowledge to help grow the business and/or accelerate software development by applying engineering techniques (e.g. prototyping, spiking and vendor evaluation) and standards Has sufficient knowledge to meet business needs by designing solutions that meet current requirements and are adaptable for future enhancements End to End System Ownership Has sufficient knowledge to own a service end to end by actively monitoring application health and performance, setting and monitoring relevant metrics and act accordingly when violated Has sufficient knowledge to reduce business continuity risks and bus factor by applying state-of-the-art practices and tools, and writing the appropriate documentation such as runbooks and OpDocs Has sufficient knowledge to reduce risk and obtain customer feedback by using continuous delivery and experimentation frameworks Is responsible to independently manage an application or service by working through deployment and operations in production Has sufficient knowledge to maintain data security, integrity and quality by effectively following company standards and best practises Technical Incident Management Has sufficient knowledge to address and resolve live production issues by mitigating the customer impact within SLA Has sufficient knowledge to improve the overall reliability of systems by producing long term solutions through root cause analysis Has sufficient knowledge to keep track of incidents by contributing to postmortem processes and logging live issues Automation and toil reduction Has sufficient knowledge to ensure that infrastructure stays current by reducing technical debt, searching for bottlenecks and preparing for scaling Has sufficient knowledge to reduce cost of operations and maintenance by leveraging new technologies, automation, and partner with vendors to ensure we stay current Has sufficient knowledge to reduce human labour by writing small software features that address availability, scalability, latency and efficiency Monitoring and Alerting improvements Has sufficient knowledge to review and verify performance of production systems and network infrastructure by continuously monitoring appropriate observability metrics, business KPIs and capacity planning Has sufficient knowledge to improve application reliability by partnering with development teams to advise on setting appropriate observability metrics Critical Thinking Is responsible to systematically identify patterns and underlying issues in complex situations, and to find solutions by applying logical and analytical thinking. Is responsible to constructively evaluate and develop ideas, plans and solutions by reviewing them, objectively taking into account external knowledge, initiating 'SMART' improvements and articulating their rationale. Continuous Quality and Process Improvement Has sufficient knowledge to identify opportunities for process, system and structural improvements (i.e performance gains) by examining and evaluating current process flows, methods and standards. Has sufficient knowledge to design and implement relevant improvements by defining adapted/new process flows, standards, and practices that enable business performance. Effective Communication Has sufficient knowledge to deliver clear, well-structured, and meaningful information to a target audience by using suitable communication mediums and language tailored to the audience Has sufficient knowledge to achieve mutually agreeable solutions by staying adaptable, communicating ideas in clear coherent language and practising active listening Has sufficient knowledge to ask relevant (follow-up) questions to properly engage with the speaker and really understand what they are saying, by applying listening and reflection techniques Architectural Guidance Has sufficient knowledge to advise product teams towards a technical solution that meets the functional, nonfunctional & architectural requirements by challenging the rationale for an application design and providing context in the wider architectural landscape Has basic knowledge to set a clear direction for a technical capability by evaluating and aligning the target architecture improvements, reframing architectural designs and decisions for varied stakeholder
Key Responsibilities Manage end-to-end interview coordination including scheduling, logistics, communication with candidates, and interviewer support across time zones. Act as the primary point of contact for candidates and interviewers throughout the interview process, ensuring clarity and a high-touch experience. Ensure all candidate and interview-related information is tracked accurately across systems (e.g., iCIMS, Workday, Google Suite). Manage logistics for in-person and virtual interviews, including executive-level sessions and technical setups (Zoom, Skype, Lifesize, etc.). Partner with recruiters on job postings, initial screening, and process documentation when needed. Support employer branding initiatives and recruitment events (e.g., job fairs, meetups, diversity events) in coordination with the Events team. Actively contributes to enhancing talent acquisition and onboarding processes, driving team efficiency and ensuring a consistently exceptional candidate experience. Manages end-to-end candidate travel logistics for both domestic and international interviews, including visa documentation and reimbursement of expenses. Seamlessly manages multiple candidate schedules on a daily basis, including high-volume Sprint Days, ensuring all interviews are well-coordinated and executed with precision. Proactively identify opportunities to improve scheduling workflows, reduce bottlenecks, and streamline the candidate experience. Requirements/Experience 5+ years of proven experience in recruitment coordination or talent operations within dynamic, high-volume, and fast-paced environments. Strong organizational, prioritization, and multitasking skills with a high level of attention to detail. Proactive and solution-focused, with a strong sense of ownership and the initiative to drive operational excellence. Excellent verbal and written communication skills, able to craft professional messages and build rapport with candidates and internal stakeholders. Tech-savvy with experience using applicant tracking systems (e.g., iCIMS) and collaboration tools (Google Suite, Zoom). Resilient and adaptable; thrives in high-pressure situations and remains agile in the face of shifting priorities. Team player with a collaborative mindset, yet confident working independently. Strong understanding of the talent acquisition lifecycle and passion for delivering exceptional candidate experiences. Ability to manage sensitive information with discretion and maintain confidentiality. Possesses strong analytical skills with the ability to interpret data and apply insights to drive creative, effective solutions. Willingness to support occasional after-hours events as needed. Deep passion for talent acquisition and thrives in a collaborative, close-knit team environment. Self-assured, proactive, and energized by fast-paced, constantly evolving settings. Brings a positive, engaging presence to the workplace, with a great sense of fun and a contagious enthusiasm that uplifts the team. Personality: Driven, energetic, and highly motivated, hands-on in execution while thinking strategically about talent. Exceptional communication skills with the ability to craft compelling conversations that capture and engage the interest of top talent. Highly articulate; adept at conveying complex ideas and engaging senior stakeholders with clarity, professionalism, and influence. Balances tenacity with emotional intelligence, knows when to persist and when to pivot. Self-assured, composed under pressure, and quick on their feet in dynamic situations. Naturally outgoing and personable; enjoys connecting with people from diverse backgrounds and functions. Curious by nature, with a genuine desire to learn, grow, and stay ahead of trends. Demonstrates executive presence and is confident in navigating interactions with senior leaders. Strong commercial awareness with a solid understanding of business models, performance metrics, and industry dynamics, able to draw insights and communicate them effectively with both internal and external stakeholders.
What You'll Be Doing Own end-to-end hiring across a variety of business teams (RTR, PTP, Risk, Audit, Trust & Safety... you get the drift) Translate team needs into real hiring plans, not just job descriptions on a slide Run smart searches and smarter processes: map markets, benchmark talent, and close roles like a boss Partner with business leaders like its second nature, build trust, influence with data, and keep things moving Turn insights into impact with dashboards, reports, and hiring analytics that actually tell a story Design playbooks, structure interviews, and make sure no candidate falls through the cracks Be the bridge across time zones and cultures, collaborating with global stakeholders Elevate the candidate experience, make it smooth, human, and totally worthy Youll Do Great Here If You Bring 58 years of hands-on recruiting experience (non-tech/corporate hiring preferred) Are organised, assertive, and solutions-first, you don’t wait for someone else to fix the funnel Love market research, talent mapping, and discovering what others haven’t seen yet Speak stakeholder fluently, especially with senior leaders across regions Can whip up a report, deck, or dashboard that makes people go “aha!” Navigate ambiguity like a champ, bringing structure to chaos Are tech-savvy (and not just in theory), you live in tools, platforms, and spreadsheets Have a structured approach, a process mindset, and a bias for action Think big-picture but can zoom into the day-to-day without losing steam Have executive presence, serious communication game, and a sense of humor (yes, it helps) What’s In It For You Global exposure, real ownership: Work across geos, lead important mandates, and influence how we hire at scale Be part of a tight-knit TA team that’s thoughtful, experimental, and always up for a challenge Help shape how a Fortune 500 company builds and scales its non-tech engine in India Flex your curiosity and try new things, we love people who push boundaries and improve how we work Work in a culture that values transparency, speed, and a bit of quirk If you’ve been looking for a recruiter role that’s more than just filling roles then this is it. Come build with us. Your next great story starts here.