Recovery/ collection executive

Job Description – Customer Support Executive (Recovery / Collections)

Position: Customer Support Executive – Recovery & Collections

Department: Customer Support / Recovery

Experience: 0–2 years

Employment Type: Full-time

Location: Bhekrai nagar

Shift: 9:30 to 6:30

Job Summary

We are looking for a Customer Support Executive to handle customer communication, payment follow-ups, and recovery/collection activities. The candidate will communicate with customers professionally, understand their concerns, provide appropriate payment-related assistance, and support the organization in achieving collection targets.

Key Responsibilities

- Contact customers through phone calls regarding pending payments.

- Follow up on overdue accounts and agreed payment commitments.

- Understand customer concerns and provide suitable solutions within company policies.

- Negotiate and confirm payment dates/commitments professionally.

- Maintain accurate records of customer interactions and payment commitments.

- Handle customer queries related to outstanding amounts, payment methods, and account status.

- Escalate disputes, complaints, and difficult cases to the concerned team.

- Ensure all communication is polite, professional, and compliant with company policies.

- Achieve assigned daily/weekly/monthly collection and call targets.

- Maintain confidentiality of customer and account information.

Required Languages

Candidate should be fluent in Hindi and at least one or more of the following regional languages:

- Marathi

- Gujarati

- Kannada

- Odia

- Bengali

- Assamese

Preferred: Candidates who can communicate in multiple regional languages will be given preference.

Required Skills

- Excellent verbal communication and active listening skills.

- Ability to handle difficult or dissatisfied customers calmly.

- Good convincing and negotiation skills.

- Basic computer knowledge and ability to update CRM/system records.

- Target-oriented and self-motivated.

- Ability to work under pressure and meet collection targets.

- Professional and respectful approach toward customers.

Qualification

- Minimum 12th pass / Graduate preferred.

- Freshers can apply; experience in customer support, telecalling, collections, recovery, BPO, or banking/finance will be an advantage.

Key Performance Indicators (KPIs)

- Collection/recovery achievement.

- Successful customer contacts.

- Promise-to-pay (PTP) conversion and adherence.

- Call quality and customer handling.

- Productivity and daily call performance.

- Accuracy of CRM/data updates.

- Compliance with company collection guidelines.

Pay: ₹10,000.00 - ₹17,000.00 per month

Work Location: In person