Receptionist and telecaller

JOB DESCRIPTION – TELECALLER

Yash Dental Group of Clinics

Job Title: Tele caller & Receptionist - Patient Relations & Appointment Coordination
Department: Front Office
Work Location: HQ Adyar, Chennai
Working Days: Monday to Saturday
Timing :- 09.00 Am to 07.00 Pm
Salary Budget: ₹15,000 – ₹20,000 per month

Job Summary

Yash Dental Group of Clinics is looking for a friendly, confident, and service-oriented Telecaller to handle patient calls, appointment scheduling, treatment follow-ups, courtesy calls, and review requests. The candidate should have good communication skills and a patient-friendly approach.

Key Responsibilities

· Patient Follow-up Calls: Contact patients regarding ongoing treatments, pending treatments, and recommended follow-up visits.

· Appointment Scheduling: Schedule, confirm, reschedule, and remind patients about their dental appointments.

· Courtesy Calls: Contact patients after consultations and treatments to check on their well-being and satisfaction.

· Review Request Calls: Politely request patients to share their feedback and reviews on Google and other relevant platforms.

· Patient Enquiry Calls: Handle incoming calls and respond to patient enquiries professionally.

· Missed Appointment Calls: Contact patients who have missed or cancelled appointments and assist them with rescheduling.

· Patient Relationship Calls: Maintain positive relationships with patients and encourage regular dental check-ups.

· Call Record Maintenance: Maintain accurate records of calls, appointment confirmations, follow-ups, and patient feedback.

· Internal Coordination: Coordinate with clinic teams to ensure smooth appointment scheduling and patient communication.

Candidate Requirements

· Age: 18–25 years.

· Language Skills: Good command of spoken English and Tamil is mandatory.

· Additional Languages: Candidates who speak additional languages will be preferred and considered an added advantage.

· Communication Skills: Clear communication, active listening, and professional telephone etiquette.

· Personality: Friendly, polite, confident, patient, and customer-oriented.

· Computer Skills: Basic computer knowledge and the ability to maintain call records.

· Experience: Freshers are welcome. Previous telecalling or customer service experience will be an added advantage.

· Location Preference: Candidates residing in and around Adyar, Chennai, will be preferred.

Key Skills

· Telecalling and patient communication

· Appointment scheduling and confirmation

· Patient follow-up and courtesy calls

· Patient enquiry handling

· Review request calls

· Call record maintenance and coordination

Salary & Working Days

· Monthly Salary: ₹15,000 – ₹20,000

· Working Days: Monday to Saturday

· Work Location: HQ Adyar, Chennai

. Timing :- 09.00 Am to 07.00 Pm

Contact the Recruiter

Vijay Prakash – HR
Contact Number: +91 7092577000

Interested candidates may share their updated resume along with the passport size photo and Previous month Salary slip.

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Provident Fund

Work Location: In person