Receptionist and Customer Service

Front Desk Associate – Billing & Customer Service Specialist

Company: PawsnCollars
Location: Bengaluru
Employment Type: Full-Time
Department: Customer Experience & Operations

About PawsnCollars

PawsnCollars is a 360° pet care and wellness brand offering veterinary care, grooming, pet boarding, daycare, premium pet products, and pet hospitality. We are looking for a friendly, organised, and customer-focused professional to manage front desk operations, billing, and customer service.

Key Responsibilities

• Welcome customers and assist them with appointments, bookings, and service enquiries.
• Handle billing, payments, invoices, refunds, and daily cash reconciliation accurately.
• Manage customer records, appointment schedules, and service bookings.
• Explain services, packages, memberships, and offers to customers.
• Respond to customer queries through phone calls, WhatsApp, and in-person interactions.
• Coordinate with veterinary, grooming, pet hotel, retail, and café teams to ensure smooth operations.
• Maintain accurate billing records and update customer information in the system.
• Handle customer concerns professionally and escalate issues when required.
• Support retail sales and recommend relevant products and services.
• Maintain a clean, organised, and welcoming reception area.

Skills & Requirements

• 1–3 years of experience in front desk operations, billing, retail, hospitality, or customer service.
• Good communication and interpersonal skills.
• Basic computer skills and familiarity with billing software, POS systems, or CRM tools.
• Strong attention to detail, especially when handling payments and records.
• Ability to multitask, prioritise work, and manage busy customer interactions.
• A professional, polite, and customer-focused attitude.
• Comfortable working with pet parents and coordinating with multiple teams.
• Willingness to work rotational shifts, weekends, and holidays when required.

What We Offer

• A friendly, pet-friendly working environment.
• Training and opportunities to develop new skills.
• Paid time off and sick leave as per company policy.
• Staff meals and a supportive team.
• Opportunities for career growth within PawsnCollars.

How to Apply

Interested candidates can send their resume to hr@pawsncollars.com with the subject line “Application – Front Desk Associate.”

Please include a short note about your relevant experience and why you would like to work with PawsnCollars.

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

• Paid sick time
• Paid time off

Application Question(s):

• Are you comfortable working in Pet Industry and alongside pets?

Experience:

• Customer service: 1 year (Required)

Work Location: In person