Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Digital Account Manager Bengaluru,Karnataka,India 0 years Not disclosed On-site Full Time

Who we are At Ralecon, we transcend the conventional role of a digital marketing firm, positioning ourselves as strategic partners deeply committed to driving exceptional outcomes for our clients. Established on November 5, 2012, we have evolved over the years into a leading force in the digital marketing landscape, proudly serving over 440 lifetime clients across more than 12 countries. Guided by our pillars of excellence, trust, and innovation, we specialise in crafting bespoke digital solutions that not only enhance our clients' online presence but also propel their business growth to new heights. With 75+ active clients and a dedicated team of 70+ passionate digital marketers, we design strategies that set our clients apart from their competitors, attracting genuine traffic and converting it into loyal customers. Our core mission revolves around turning online traffic into tangible business opportunities. Equipped with Google-certified expertise, we are relentless in our pursuit of customer satisfaction. Whether serving small businesses or multinational corporations, our clients rely on us to deliver top-tier, customised solutions that consistently exceed expectations. Join us at Ralecon and become an integral part of a team dedicated to redefining the boundaries of digital marketing innovation. Here, you'll be part of a dynamic and accomplished group driven by passion and committed to making a significant impact in the digital realm. About your role As a Digital Account Manager (DAM) at Ralecon, you will play a crucial role in driving client satisfaction and project success. You will be the primary point of contact between clients and our internal teams, ensuring seamless communication and the successful execution of digital strategies. Your expertise in digital marketing, coupled with your ability to manage client relationships and project timelines, will be key to achieving exceptional outcomes for our clients. Job Summary The Digital Account Manager (DAM) is responsible for managing client relationships, overseeing project execution, and ensuring the timely delivery of high-quality digital marketing solutions. You will work closely with clients to understand their needs, strategize, execute, and optimize campaigns, and provide detailed progress reports. Your role will involve regular communication with clients and internal teams to address queries, manage risks, and identify opportunities for improvement and growth. Client Management : Act as the primary point of contact between clients and internal technical teams. Project Timelines : Stay up to date on the project progress and keep the project on track. On-time Delivery: Ensure projects are completed on or before the scheduled deadline. Quality Management: Ensure the deliverables are of utmost quality and are delivered on time. Risk Management: Identify potential risks and communicate them to the wider team; implement effective risk mitigation strategies. Stakeholder Management: Maintain high levels of stakeholder engagement and satisfaction. Utilize Zoho Cliq for real-time communication and collaboration with stakeholders. Communication: Effectively communicate project-related information to stakeholders, including MoMs, scheduling meetings, and follow-ups. Client Relations: Take full control of client calls on a weekly and monthly basis, ensuring client satisfaction and proper communication with the team. Deliverables: Support the internal teams in obtaining quick client approvals. All approvals and communications related to client deliverables must be documented via email. Escalation Management: Take prompt action to resolve client escalations. Ensure that issues are escalated to the appropriate levels within the organization for swift resolution and client satisfaction. Handle internal team member escalations effectively, ensuring all concerns are addressed promptly and professionally. Critical Projects: Streamline critical projects to ensure timely and successful delivery. Website Monitoring: Identify and address website issues monthly, informing the team of major issues. Action Plan Review: Discuss action plans with the team, providing suggestions and feedback. MOM Tracking: Update and track MoM tasks, ensuring timely completion through Zoho tasks. Task Review: Review completed and pending tasks regularly, providing feedback and taking responsibility for long-pending tasks from clients. Content Management: Review content outlines, topics, and the entire content, ensuring they are free of grammatical errors, plagiarism, and in line with the deliverables before sending it to the client for obtaining their approval. Monthly Review: Conduct monthly project performance reviews to ensure that each client project is progressing according to the agreed Plan of Action (POA) and is on track to achieve the client deliverables within the agreed timelines. Strategy and Growth: Suggest growth plans and strategies to take projects to the next level. PPT Preparation: Receive raw PPTs containing technical data and enhance them by adding insights, challenges, and formatting. Ensure the presentation is well-structured, with a clear index and logical flow. Thoroughly understand the data presented and incorporate strategic insights to enhance the overall presentation. Prepare the presentation to be neat, professional, and engaging before delivering it to the client. Ensure that the final presentation effectively communicates key findings, strategies, and recommendations, and is shared with the client in a timely manner. Project Load: Manage a minimum of 10 client projects simultaneously. Follow-up communication: Rigorously follow up regularly with all stakeholders to ensure client deliverables are completed within the agreed budget and timelines. Must respond in a timely manner to all stakeholder emails and Zoho Cliq messages. Communication must be professional with all stakeholders. Collaboration: Collaborate with both internal and external stakeholders to ensure client deliverables are completed within the agreed budget and timelines. Learning and Development: Take initiative in self-directed learning and development to stay updated with industry trends, digital marketing strategies, and client management best practices. Innovation and Ideas: Contribute innovative ideas for process improvement and solving business problems, ensuring continuous enhancement of strategies and operations. Report Vetting: Ensure all reports, data, and details shared with clients are vetted and checked for basic accuracy and quality. Meeting Preparation: Must prepare thoroughly for all client meetings and immediately send out the MoM to all attendees. Formal Communication: All formal communication is to be conducted via email, and all emails must be promptly replied to. Task Management: All tasks assigned in Zoho Projects are to be completed, and Zoho Projects must be used fully to ensure proper task management and tracking. Client Retention and Satisfaction: Ensure clients are retained, satisfied, and happy with the services offered. Play a crucial role in renewing contracts and extending the customer lifetime value. Feedback Management: Actively solicit feedback from Head of Digital Operations (HODO), SEO Manager(s) (SEOM), Web Development Manager (WDM), Team Lead - Design (TLD), Content Coordinator (CC) and Senior Leadership members to foster a culture of continuous improvement. Adherence to Scope of Work: Ensure all projects and tasks are completed within the defined scope, maintaining high standards of quality and meeting client expectations. If any client requests work outside the defined scope, obtain approval from the Head of Digital Operations (HODO) or Senior Leadership Team members before proceeding with the additional work. Ad hoc Tasks: Willingly undertake any other tasks as assigned by the Head of Digital Operations (HODO) or Senior Management to support overall team objectives. You are the right fit, if you have Educational Background: A degree in Marketing, Communications, Information Technology, or a related field is preferred. MBA in Sales & Marketing is a plus. Experience: Proven experience in digital marketing and account management. Certifications: SEO or digital marketing certifications (e.g., Google Analytics, HubSpot) are a plus. Digital Marketing Knowledge: Strong understanding of digital marketing principles and practices. Communication Skills: Excellent written,verbal and presentation skills. Professional Appearance: Neat and well-groomed appearance. Networking and Negotiation Skills: Great networking and negotiation skills. Client Expertise: Ability to understand client needs and tailor strategies accordingly. Analytical Abilities: Proficient in leveraging data analytics to optimize client account management strategies. Detail-Oriented: High attention to detail to ensure accuracy in reporting and monitoring project performance. Time Management : Excellent time management skills to meet deadlines for all project activities. Problem-Solving Skills: Ability to proactively identify and resolve issues impacting project performance. Adaptability: Flexibility to adapt to changing client requirements and digital marketing trends. Team Collaboration: Ability to work collaboratively with project leads, team leaders, and other stakeholders to achieve common goals. Client Focus: A proactive approach to managing client expectations and resolving escalations promptly. Innovation: Be innovative in providing solutions and process improvements to continuously enhance the effectiveness of digital marketing strategies. In Return we offer you A competitive compensation package along with ample opportunities for career growth. Our work environment is supportive, encouraging innovation, and you'll be part of a dynamic team that values your skills and contributions Show more Show less

Business Development Manager bengaluru,karnataka,india 0 years None Not disclosed On-site Full Time

Job Summary The Business Development Manager (BDM) is responsible for generating new business leads, managing the sales process from prospecting to closing, and achieving individual and team sales targets. You will work closely with the marketing, digital operations, and client delivery teams to align client needs with our offerings, ensuring a seamless transition from sales to project execution. Your expertise in digital marketing will be key in articulating the value of our services and fostering long-term partnerships with clients. Targets: Meet or exceed sales, lead conversion, and other performance targets as set by the Vice President - Business Development (VPBD) / Head - Business Development (HBD) or Senior Management. Lead Generation and Qualification: Identify and research potential clients through various channels, including online platforms, networking events, trade shows, and referrals. Qualify leads based on their potential fit with our services and their readiness to engage in discussions. Sales Pipeline Management: Develop and maintain a detailed sales pipeline in the CRM system, such as Zoho CRM or other lead management systems, tracking all interactions with prospects and clients. Monitor the progress of leads through the sales funnel, ensuring timely follow-ups and engagement. Client Engagement: Initiate and maintain contact with potential clients via cold calling, emailing, and social media outreach. Build rapport and trust with clients to understand their needs and position Ralecon’s services as effective solutions. Needs Assessment and Solution Development: Conduct in-depth assessments of client needs, challenges, and objectives to provide tailored digital marketing strategies. Collaborate with internal teams to develop proposals that align with client requirements and showcase our expertise. Proposal Development and Presentation: Prepare and deliver compelling proposals, presentations, and demonstrations that effectively communicate the value of our services. Use storytelling techniques and case studies to illustrate how Ralecon can address client needs and drive results. Contract Negotiation: Negotiate contract terms, pricing, and deliverables to secure mutually beneficial agreements. Ensure all terms are clearly defined and documented, minimising potential misunderstandings. Market Research and Competitive Analysis: Stay informed about industry trends, emerging technologies, and competitor activities to identify new opportunities and threats. Conduct market research to identify potential growth areas and inform strategic initiatives. Collaboration with Internal Teams: Work closely with all internal teams to align on lead generation strategies, campaigns, and promotional activities. Coordinate with design, content, web development, SEO, client delivery and other internal teams to ensure a seamless transition from sales to implementation. Performance Tracking and Reporting: Monitor and report on key performance indicators (KPIs) related to sales activities, pipeline health, and revenue growth. Provide regular updates and reports to the Vice President - Business Development (VPBD) / Head - Business Development (HBD) or Senior Management on sales progress, challenges, and opportunities. Client Retention and Relationship Management: Foster strong relationships with existing clients to ensure satisfaction and encourage repeat business. Implement client feedback mechanisms to gather insights for continuous improvement. Identify upselling opportunities with existing clients to enhance account value and maximise revenue. Promote other digital service offerings of Ralecon to existing clients, ensuring they are aware of all available solutions that can meet their evolving needs. Meeting Preparation: Thoroughly prepare for client meetings by reviewing client profiles and past interactions; promptly share Minutes of Meeting (MoM) with all attendees post-meeting. Networking and Brand Promotion: Attend industry conferences, networking events, and seminars to promote Ralecon’s services and expand professional connections. Represent the company in a professional manner, building a positive brand image in the market. Formal Communication: Ensure all formal communication with clients and internal stakeholders is conducted professionally via email, responding promptly to inquiries. Follow-up Communication: Consistently follow up with potential and existing clients to ensure timely communication regarding project deliverables, proposals, and other key interactions. Feedback Management: Actively solicit feedback from clients and internal stakeholders to enhance service delivery and address any concerns. Use feedback to identify areas for improvement in processes and service offerings. Continuous Learning and Development: Take initiative in self-directed learning to stay updated with industry trends, digital marketing strategies, and business development best practices. Participate in training programs and workshops to enhance skills and knowledge. Innovation and Ideas: Contribute innovative ideas for optimising the sales process and enhancing client engagement, ensuring continuous improvement in business development strategies. Task Management: Utilise Zoho Projects to manage and track assigned tasks effectively, ensuring all action items related to business development are completed within deadlines. Strategy and Growth: Propose strategic growth plans to enhance lead generation efforts and capitalise on new business opportunities within target markets. Ad Hoc Tasks: Undertake any other tasks assigned by the Vice President - Business Development (VPBD) / Head - Business Development (HBD) or Senior Management to support overall team objectives and contribute to the company’s success. You Are the Right Fit, If You Have Educational Background: A degree in Business Administration, Marketing, Communications, or a related field is preferred. An MBA is a plus. Experience: Proven experience in business development, sales, or account management, preferably within the digital marketing or technology sector. A track record of successfully meeting or exceeding sales targets. Digital Marketing Knowledge: Strong understanding of digital marketing principles, including SEO, SEM, content marketing, social media, and analytics. Communication Skills: Excellent written, verbal, and presentation skills, with the ability to engage and influence clients effectively. Strong interpersonal skills to build relationships with diverse stakeholders. Networking Skills: Exceptional networking abilities with a proactive approach to building and nurturing professional relationships. Client Focus: A customer-centric mindset with a focus on understanding and meeting client needs, coupled with the ability to manage client expectations effectively. Analytical Abilities: Proficient in leveraging data analytics to inform decision-making and optimise sales strategies. Detail-Oriented: High attention to detail to ensure accuracy in reporting, proposal development, and client interactions. Time Management: Excellent time management skills to meet deadlines and prioritise tasks effectively in a fast-paced environment. Problem-Solving Skills: Ability to identify challenges and propose innovative solutions to enhance business opportunities and client satisfaction. Adaptability: Flexibility to adapt to changing client requirements, market conditions, and digital marketing trends. Team Collaboration: Ability to work collaboratively with cross-functional teams to achieve common business objectives and enhance overall service delivery. Innovation: A creative mindset that fosters innovative thinking and the development of unique solutions to client challenges. Professional Appearance: A neat and well-groomed appearance.

Login to

Please Verify Your Phone or Email

Confirm Action

Search

Profile

Upskill and Grow with AI

Ralecon

Before You Leave... Find Your Perfect Job!