Réia Diamonds

About Réia Diamonds : We are a brand that specializes in lab-grown diamond jewellery. Our ultimate objective is to offer stylish, sustainable, and affordable diamond jewellery that is lightweight and suited for everyday use. We ensure that our products are crafted with the utmost care, precision, and expertise to produce a perfect product for our customers. We strongly believe that our team is our most valuable resource. We are seeking a Senior Sales Staff for the store in Coimbatore who can bring their skills, expertise, and passion to our team. Responsibilities of a Senior Sales Executive Sales and Revenue Generation ● Drive individual and store sales targets through exceptional product knowledge and persuasive communication. ● Excel in upselling, cross-selling, and negotiation to maximize revenue per customer. ● Identify customer needs and recommend suitable products to enhance their shopping experience. ● Consistently achieve or exceed monthly and quarterly sales goals. Customer Relationship Management ● Build and maintain long-term relationships with new and repeat customers. ● Ensure each customer receives personalized attention and an excellent service experience. ● Follow up with clients for post-purchase support, special requests, and future buying opportunities. ● Handle customer queries and complaints with professionalism and empathy. Product Knowledge and Presentation ● Maintain in-depth knowledge of all product lines, features, pricing, and USPs. ● Educate customers on product benefits, care instructions, and value propositions. ● Ensure displays are attractive, well-organized, and aligned with brand visual guidelines. Team Support and Leadership ● Assist in mentoring and guiding junior sales associates to improve their performance. ● Support the Store Manager in executing daily operations and achieving collective targets. ● Lead by example in demonstrating brand values, grooming standards, and customer interaction etiquette. Negotiation and Conversion ● Confidently handle price negotiations, offering alternatives or value-add options when needed. ● Convert walk-ins into confirmed sales through effective communication and relationship building. ● Manage objections smoothly while maintaining customer satisfaction. Customer Experience and Brand Representation ● Uphold brand image through professional behavior, appearance, and communication. ● Ensure every interaction aligns with the company’s customer service standards. ● Proactively engage customers to create a welcoming and memorable shopping experience. Inventory and Stock Management ● Keep track of available stock and inform the manager of replenishment requirements. ● Assist in inventory checks, tagging, and maintaining product displays. ● Ensure product handling follows safety and quality control measures. Reporting and Documentation ● Maintain accurate records of daily sales, customer interactions, and follow-ups. ● Report customer preferences, trends, and feedback to the Store Manager. ● Contribute insights to improve store performance and sales strategy. Market and Competitor Awareness ● Stay informed on competitor pricing, promotions, and market trends ● Provide feedback to management for adapting sales strategies accordingly. Training and Continuous Improvement ● Attend regular training sessions on products, selling techniques, and customer service. ● Actively seek opportunities to improve negotiation, communication, and product expertise. Qualifications and Experience: ● Diamond Jewellery Experience of at-least 2 years or luxury retail experience ● Knowledge about diamond jewellery and the industry in general ● Post-Graduate / Undergraduate degree in a similar field ● Well versed with multiple languages (preferably, Kannada, English, Hindi and Tamil) ● Excellent communication with customers ● Ability to work in a fast-paced, deadline-driven environment ● Strong problem-solving and analytical skills ● Intermediate knowledge of MS office. Job Type: Full-time Pay: ₹25,000.00 - ₹35,000.00 per month Application Question(s): Do you have luxury retail Experience? Work Location: In person