Quality Manager for Customer Service - Diversity

You will be responsible for overseeing the quality management processes in a BPO customer service environment. Your role will involve ensuring that quality standards are met and maintained to deliver exceptional service to customers. Key Responsibilities: - Implementing quality control procedures to monitor and improve service delivery - Conducting regular audits and evaluations to identify areas for improvement - Providing feedback and coaching to team members to enhance performance - Analyzing data and producing reports on quality metrics - Collaborating with other departments to address quality issues and drive process improvements Qualifications Required: - Minimum 1 year of experience as a Quality Manager in a BPO setting - Strong understanding of quality management principles and practices - Excellent communication and interpersonal skills - Ability to work in a fast-paced and dynamic environment - Proficiency in data analysis and reporting tools Please note: The company follows a 5-day working week with rotational shifts. The salary offered for this position is up to 18 LPA. Interested candidates are encouraged to share their CVs or contact the provided number for more information. The job type is full-time, and the work location is in person.,