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Manager - Quality HGS

5.0 - 9.0 years

0 Lacs

hyderabad, telangana

On-site

As a Quality Manager, you will be responsible for ensuring Quality Excellence and Assurance in the organization. Your key responsibilities will include: - Monitoring KPIs & KRAs with a major focus on NPS and taking necessary actions to improve it. - Demonstrating expertise as a Quality leader in driving Process improvements. - Conducting Training Flashes to enhance team skills and knowledge. - Utilizing statistics tools and QC tools/methodology effectively. - Leading Projects and improvising processes. - Obtaining relevant certifications to stay updated in the field. - Ensuring that analysts meet the set standards for monitoring customer contact points objectively. In terms of People Managem...

Posted 4 days ago

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