2.0 - 6.0 years

0 Lacs

hyderabad, telangana

On-site

Role Overview: As a System Engineer - L4 at Wipro Limited, you will play a crucial role in providing exceptional technical support to customers. Your primary responsibilities will include troubleshooting base operating system issues, handling customer inquiries via calls and emails, and identifying and resolving complaints promptly. Your communication skills will be vital in empathizing with customers and providing effective solutions. Additionally, you will have the opportunity to learn new technologies and create standard operating procedures for issue resolution. Key Responsibilities: - Excellent communication skills are essential for managing customer inquiries and complaints effectively...

Posted 2 days ago

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System Engineer - L2 Wipro Limited

2.0 - 6.0 years

0 Lacs

karnataka

On-site

As a System Engineer - L2 at Wipro Limited, your role involves the following key responsibilities: - Excellent communication skills - Ability to empathize, pacify, and handle irate customers with exceptional communication skills - Technical knowledge in troubleshooting base operating system issues and eagerness to learn new technologies - Troubleshooting Windows, Outlook, Teams, Citrix, VDI, VPN, Security App, etc., over remote support - Answering incoming calls and responding to customers" emails in a timely manner - Managing and resolving customer complaints - Identifying and escalating issues to supervisors when needed - Providing product and service information to customers - Researching...

Posted 1 week ago

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