Project Manager I

About Radian Generation

Radian Generation is a global provider of critical technology-forward services designed specifically to support the comprehensive lifecycle of renewable facilities—including solar, wind, and energy storage.

The Role!

The Project Manager I strengthens execution and accountability across OT Engineering and Managed Security Services by coordinating change management, tracking ticket backlogs, and supporting delivery of ongoing technical projects. Based in India, this role works with project managers, engineers, operations teams, and stakeholders to move requests through defined workflows, maintain accurate records, escalate blockers, and reduce the administrative and coordination workload of existing project managers.

What Success Looks Like

A successful candidate brings consistency to change requests and ticket follow-up, makes backlog and project status visible, drives overdue actions to closure, and proactively removes administrative burdens from project managers. They communicate clearly, maintain dependable records, and know when technical or management approval is required.

Core Responsibilities

• Coordinate the end-to-end administrative change management workflow: intake, categorization, completeness checks, scheduling, approval routing, implementation tracking, and closure.
• Verify that change records contain the required scope, affected assets/sites, impact and risk information, implementation plan, rollback plan, approvals, and post-change evidence; escalate gaps before execution.
• Maintain the change calendar; coordinate planned maintenance windows, customer notifications, implementation owners, and change-status communications across teams.
• Monitor Zendesk and related ticket queues for aging requests, stalled work, missing ownership, overdue follow-ups, and SLA risks; publish actionable backlog reports and trends.
• Drive ticket follow-through by confirming assigned owners, requesting updates, tracking next steps, escalating blockers, and verifying that resolution notes and closure criteria are complete.
• Support existing project managers with project plans, schedules, task assignments, milestones, action items, meeting notes, risk and issue logs, and stakeholder follow-ups.
• Coordinate cross-functional deliverables with OT Engineering, Managed Security Services, cybersecurity, vendors, site personnel, and customer representatives without assuming technical approval authority.
• Maintain accurate project trackers, change logs, ticket dashboards, document repositories, and status reports so stakeholders have a reliable view of priorities and progress.
• Identify recurring causes of missed changes, delayed tickets, and project bottlenecks; recommend practical workflow, ownership, and reporting improvements.
• Develop, document, and maintain standard operating procedures, checklists, and templates for change control, ticket tracking, and project coordination.

Required Skills and Competencies

• Excellent organization and attention to detail while managing high volumes of tickets, changes, milestones, deadlines, and dependencies.
• Ability to run structured follow-up, prioritize competing requests, identify ownership gaps, and escalate material blockers promptly.
• Understanding of change management fundamentals, including approvals, maintenance windows, risk/impact documentation, rollback planning, and closure evidence.
• Strong written and verbal communication, including concise status updates, clear meeting notes, and professional customer and stakeholder interactions.
• Ability to maintain reliable reporting and analyze trends using Excel, ticketing dashboards, and project trackers.
• Comfort learning OT and cybersecurity terminology and collaborating with technical teams without independently making engineering decisions.
• Self-directed problem solving, sound judgment, and a continuous-improvement mindset; able to turn ambiguous work into defined next steps.
• Ability to work effectively with distributed U.S. and Mexico teams, coordinate across time zones, and reliably close out commitments.

REQUIRED QUALIFICATION & EDUCATION

• At least 6+ years of working experience.
• Bachelor's degree in Business, Project Management, Engineering, Operations, or a related field, or at least 4 years of relevant project coordination, service delivery, or operations experience.
• Experience administering ticket backlogs, change requests, project schedules, or cross-functional workflows; experience in technical service environments preferred.
• Proficiency with Excel and familiarity with Zendesk, Trello, Microsoft 365, or comparable ticketing and project management tools.
• Professional working proficiency in English, written and spoken, for coordination with U.S.-based teams and stakeholders.
• CAPM, ITIL Foundation, or experience in IT/OT change management and renewable energy operations is preferred but not required.