Program Manager (RevOps)

Job Description

Program Manager (RevOps) Chennai,Tamil Nadu Full Time Role Description We’re looking for a RevOps Prog manager —a sharp operator who brings structure to marketing, sales, and CS data chaos, translating numbers into stories and action. You’ll build and own dashboards, deliver actionable monthly/quarterly reporting, and partner with leaders across Marketing, Sales, and CS. You won’t just “track” performance; you’ll dig deep, ask the uncomfortable questions, and flag issues before they become fires. Key Responsibilities Marketing & Demand Ops : 1. Generate and analyze inflow volume reports segmented by source/channel, highlight trends MoM/QoQ/YoY. 2. Build and maintain dashboards for leading/lagging indicators. 3. Evaluate post-campaign performance with minimal prompting. 4. Proactively flag inflow anomalies and forecast potential SQL (Sales Qualified Lead) gaps. 5. Partner with Marketing and BDRs to surface and communicate insights. Sales Funnel & Insights : 1. Deliver full-funnel reporting: Deal creation to Closed Won/Lost. 2. Cohort analysis (by industry, deal source, etc). 3. Benchmark and present on qualification accuracy and pipeline drop-offs. 4. Regularly brief Sales leadership on rep performance, deal health, and pipeline risks. CS Ops & Retention : 1. Track implementation progress, flag delays, and report on project timelines. 2. Maintain accurate CRM data for renewals, ownership, and deal values. 3. Identify and validate churn signals by deal type/industry, etc. Provide “closed loop” feedback to Sales on deal quality, segment health, and misfit accounts. 4. Own reporting on NRR, retention, and account health by segment. Skills & Experience Required 3–6 years’ experience in RevOps, Sales/Marketing/CS Ops, Analytics, or adjacent roles. Strong technical chops: 1. Deep experience with reporting, data analytics, and dashboarding tools (e.g., Tableau, Power BI, Looker, or similar).Hands-on with CRM (Salesforce, HubSpot, or equivalent). 2. Proficient with SQL; experience with data pipelines (ETL, dbt, Airflow, etc.) a plus. 3. Comfortable wrangling large datasets—can audit, clean, and synthesize data without breaking a sweat. Business Acumen: 1. Understands the GTM funnel and can spot issues/opportunities in complex data sets. 2. Knows how to balance “speed vs. depth”—can hustle when timelines are tight, but knows where to dig deep. Soft Skills: 1. A natural hustler: proactive, unafraid to chase answers, and push for clarity. 2. Comfortable working in a flat hierarchy—collaborates across teams, not afraid to debate or question leadership. 3. Juggles multiple projects; thrives (not just survives) in ambiguity. 4. Excellent communicator—can turn complex findings into clear, actionable insights for both technical and non-technical audiences. 5. Bias for action—brings solutions, not just problems. Preferred Qualifications 1. Experience building/maintaining data pipelines, or supporting large-scale analytics projects. 2. Prior experience in B2B SaaS, high-growth startups, or similar fast-paced environments. 3. Exposure to modern marketing/sales/CS tech stacks (think HubSpot, Marketo, Outreach, Gainsight, etc.). 4. Proven track record of influencing strategy with data-driven insights. Why Join Us? You’ll be in the room where decisions are made, not just reporting on them. If you want ownership, high visibility, and the opportunity to move the needle, you’ll fit right in. If you need every problem pre-defined and neatly packaged, you probably won’t.