Job
Description
Roles ResponsibilitiesKey Responsibilities:
Production Stability Incident Management
Own end-to-end production support for Java Spring/Spring Boot applications hosted on AWS, ensuring high availability and performance.
Lead triage and resolution of incidents (P1/P2), drive war rooms, provide timely stakeholder updates, and ensure SLA adherence.
Perform deep log and metric analysis to isolate issues across application, infrastructure, and dependent services.
Root Cause Analysis Problem Management Conduct RCA for recurring/critical issues, document findings, and drive corrective and preventive actions to closure.
Identify systemic risks, reduce alert noise, and implement permanent fixes in collaboration with engineering teams.
Operational Excellence Create and maintain runbooks, SOPs, and knowledge articles to improve support readiness and reduce MTTR.
Drive production release readiness activities including deployment support, rollback planning, and post-release validation.
Mentor junior support engineers and promote best practices for troubleshooting, escalation, and customer communication.
AWS Support Reliability Improvements Monitor and troubleshoot AWS-based components, ensuring secure access, stable configurations, and cost-aware operations.
Partner with teams to improve observability and reliability through better monitoring, alerting, and automation opportunities.
Minimum Qualifications: Bachelors or Masters degree in Computer Science/Engineering or related field (BTECH, BSC, MTECH, MCA).
1015 years of overall experience with strong ownership in Production Support for enterprise applications.
Hands-on expertise in Java Spring and Spring Boot, including debugging production issues and implementing fixes.
Strong working knowledge of AWS in a production environment, including troubleshooting and operational support.
Proven experience with incident management, RCA, and driving issues to resolution with clear communication.
Technical RequirementSkillsFoundational->Maintenance and Production Support process->PLM Production Support process,Technology->Cloud Platform->Amazon Webservices DevOps,Technology->Java->Springboot Educational RequirementMCA,MSc,MTech,Bachelor of Engineering,BCA,BTech Preferred SkillsTechnology->Java->Springboot,Technology->Cloud Platform->Amazon Webservices DevOps,Foundational->Maintenance and Production Support process->PLM Production Support process Service LineApplication Development and Maintenance
