Production Support Analyst

The Apps Support Senior Supervisor role involves providing leadership and supervision for medium-sized operational/administrative teams consisting of clerical/support employees. You should have a good understanding of procedures and concepts within your technical/subject area, as well as a basic knowledge of other areas to comprehend how they interrelate with your own area. It is crucial to understand how your team and area integrate with others to achieve the objectives of the subfunction/job family. You will be responsible for enhancing process efficiencies to support unit objectives and should possess a basic conceptual/practical grounding in policies relevant to the business. Developed communication and diplomacy skills are essential for exchanging potentially complex or sensitive information. In this role, you will typically address variable issues with potentially broader business impact and influence decisions through advice, counsel, facilitating services to others, or through joint accountability for volume, quality, and timeliness of end results. While you will not have direct responsibility for financial or resource planning, your work will impact your team and other closely related work teams. Full supervisory responsibilities will be part of your role, including tasks such as performance evaluation, compensation, hiring, disciplinary actions, terminations, as well as directing daily tasks and responsibilities. Responsibilities: - Ensure that resource gaps are prioritized to prevent business service disruption. - Conduct damage risk assessments, testing, and evaluation of changes to applications and their operating environments to maintain quality. - Utilize a solid understanding of procedures and concepts within application development and a basic knowledge of other technical areas. - Enhance process efficiencies to support unit objectives and propose new work procedures. - Apply a basic understanding of how your area integrates within application support. - Make evaluative judgments to solve problems based on the analysis of factual information. - Resolve problems by identifying and selecting solutions through the application of acquired technical experience and guided by precedents. - Ensure the quality of tasks provided by yourself and the team. - Communicate ideas and information concisely and logically with tact and sensitivity to audience diversity. - Influence the team and closely related work teams by guiding decisions through advice or facilitating services; accountable for end results. - Manage a team or multiple teams, including people management, budgeting, planning, performance evaluation, compensation, hiring, disciplinary actions, terminations, and budget approval. - Perform other duties and functions as assigned. - Assess risk appropriately when making business decisions, with a particular focus on safeguarding Citigroup's reputation, clients, and assets. This includes driving compliance with applicable laws, rules, and regulations, adhering to policies, applying sound ethical judgment, and effectively supervising the activity of others to maintain standards. Qualifications: - 5+ years of experience in application support. - Demonstrated clear and concise written and verbal communication skills consistently. - Good experience in SQL and Unix. - Banking experience is a plus. - Basic to intermediate level experience in an Apps Support role with previous people management experience. Education: - Bachelor's/University degree or equivalent experience. If you are a person with a disability and require a reasonable accommodation to use our search tools and/or apply for a career opportunity, please review Accessibility at Citi. You can also view Citi's EEO Policy Statement and the Know Your Rights poster.,