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Intercom Customer Success Lead (Onboarding & Support) Zenara Health

4.0 - 8.0 years

0 Lacs

india

Remote

Why this role exists Our customers deserve a calm, helpful, human experience. We're looking for an Intercom expert to set up and run onboarding + support so people succeed quickly and feel cared for every step of the way. What You'll Do Stand up Intercom the right way: inboxes, assignment rules, SLAs/office hours, tags, macros/saved replies, surveys/CSAT, Messenger, and forms Onboarding that works: build Product Tours and Checklists (no-code), segment audiences, set triggers, measure completionand keep improving Help Center: create and maintain a clear, searchable knowledge base with friendly, skimmable articles Delightful support: handle conversations with warmth and clarity; turn problems ...

Posted 1 month ago

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