Product Support Specialist

Job Description

Description: To support our rapid growth, we are seeking talented, motivated engineers to join our office in Chandigarh who will be part of a dynamic global team delivering and supporting technology infrastructure to meet the growth needs of the business. As a Production Support Engineer, you will collaborate with the Engineering and Development teams to ensure the designed product and service is fully operational with streamlined process and procedures for ongoing support and maintenance. Production Support Engineer will take ownership of resolving product issues through its life cycle and communication to multiple stakeholders. Engineer will ensure process adherence and focus on delivering Quality output. To be successful, you must be an excellent team player and self-motivated person who can carry out duties with minimal supervision. Responsibilities: Proficient in MySQL/SQL Server database programming/administration. Work in production support shifts and off hour production emergencies. Monitoring production environment and ensure smooth functioning. Develop complex queries for analysis, monitoring and report generation. Analysing, identifying root cause and resolving technical problems by understanding business operations, product features and technical solution. Automating scheduled production processes. Testing and controlling the changes applied to test and production Environment. Documenting of all processes, as appropriate. Perform level of effort estimates for assigned tasks and change orders. Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. Job Type: Full-time Pay: ₹25,000.00 - ₹50,000.00 per month Benefits: Commuter assistance Food provided Provident Fund Schedule: Monday to Friday Night shift US shift Ability to commute/relocate: Chandigarh, Chandigarh: Reliably commute or planning to relocate before starting work (Required) Experience: Product Support: 1 year (Required) Language: English (Required) Shift availability: Night Shift (Required) Work Location: In person