Product Support Engineer III

As a Product Support Engineer III at Zscaler, you will play a crucial role in providing second-line support to enterprise customers, debugging security/network issues, and assisting in testing and troubleshooting alongside Engineering. You will report to the Sr Manager, Product Support and be responsible for the following key responsibilities: - Providing second-line support to debug security/network issues and assisting customers with testing and troubleshooting alongside Engineering - Understanding customer use-cases to provide input on product and code changes throughout the product cycle - Creating entries in our technical support online database to document incident resolutions accurately, especially those not found in our knowledge base - Assisting in creating training programs and fostering a team environment by supporting the professional growth of colleagues - Mentoring other engineers on advanced troubleshooting, debugging, and case management skills Qualifications Required: - At least 4+ years of experience and good understanding of HTTP and TCP/IP - Knowledge of network transformation technologies such as MPLS, SD-WAN, or WAN Optimization - Ability to read packet captures - Troubleshooting knowledge, design, and implementation experience Preferred Qualifications: - Background in Internet and Security technologies such as SWG, Sandboxing, Firewalls, DLP, and VPNs - Vendor certification such as CCNA or equivalent - Strong knowledge of web security, network infrastructure, proxies, NGFW, VPNs, and firewalls If you are passionate about cloud security and innovation, and enjoy a fast-paced and collaborative environment, Zscaler is the perfect place for you to make your mark in the world of cloud security.,