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Anarock Property Consultants
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Product Support Engineer

Product Support Engineer

Anarock Property Consultants

2 - 7 years

4 - 9 Lacs

Bengaluru

Posted:1 day ago| Platform:

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Skills Required

MySQL PHP

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities As a Product Support Engineer specializing in MySQL and PHP , you will provide technical support and troubleshooting for our software products. You will ensure client satisfaction by diagnosing and resolving issues, and collaborating with cross-functional teams to enhance product quality. EXPERTISE AND QUALIFICATIONS Key Responsibilities: Technical Support: Address and resolve client inquiries and technical issues via phone, email, or chat. • Diagnose and troubleshoot MySQL and PHP-related problems. Provide clear instructions to clients for problem resolution. Issue Escalation and Resolution: • Escalate complex issues to senior engineers or development teams. Follow up with clients to ensure issue resolution and document solutions. Product Knowledge: • Maintain in-depth knowledge of our products, particularly those using PHP and MySQL. Stay updated on MySQL and PHP developments and best practices Technical Skills: • Proficiency in PHP and MySQL, including database design and query optimization. • Experience with debugging tools and techniques. • Familiarity with version control systems (e.g., Git). • MS Excel

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Anarock Property Consultants

www.anarock.com

Real Estate

Mumbai Maharastra

1001-5000 Employees

64 Jobs

Key People

Anuj Puri

Chairman
Amit Bhagat

CEO
Aparna Bahl

Business Head, Residential Services
Vikram Ahuja

Head of Research

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