Product Owner - Customer Engagement & Comms

Organization: At CommBank, we never lose sight of the role we play in other people’s financial wellbeing. Our focus is to help people and businesses move forward to progress. To make the right financial decisions and achieve their dreams, targets, and aspirations. Regardless of where you work within our organisation, your initiative, talent, ideas, and energy all contribute to the impact that we can make with our work. Together we can achieve great things.

Job Title: Product Owner

Location: Bangalore

Business & Team:

Enterprise Services (ES) is responsible for the world leading application of technology and operations across every aspect of CommBank, from innovative product platforms for our customers to essential tools within our business. We also use technology to drive efficient and timely processing, an essential component of great customer service. CommBank is recognised as leading the industry in IT and operations with its world-class platforms and processes, agile IT infrastructure, and innovation in everything from payments to internet banking and mobile apps

You will be a member of the Retail Technology team. We are group of technologists dedicated to designing and building sustainable solutions for our customers and colleagues. We have key relationships with two global application service providers and together with these partners we have over 900 people in Australia and abroad engaged in designing, specifying, building and testing our software in a distributed Agile environment.

Impact & Contribution:

You will contribute to the financial well-being of our customers by ensuring that our team builds the best solutions possible using modern development practices that ensure both functional and non-functional needs are met. You will lead and support our team of engineers, helping them develop their craft and become stronger technologists. You will have oversight of technical designs, ensuring that they are fit for purpose and you will provide technical oversight to delivery planning and execution. If you have a history of building a culture of empowerment and know what it takes to be a force multiplier within a large organisation then you’re the kind of person we are looking for.

Roles & Responsibilities:

• Works with the scrum team to define, prioritise and manage the product backlog to deliver on the product vision, goals and roadmap.
• Consults with business customers, stakeholders and cross-functional teams to build a shared understanding of the problem and solution and ensure there is support for scope and delivery decisions.
• Publishes and communicates the product strategy and roadmap to stakeholder and teams.
• Assesses and prioritises work based on outcomes to deliver maximum value.  Continuously orders and refines product backlog to deliver maximum value in line with a clear product strategy and roadmap.
• Takes accountability for the prioritisation of the back-log.
• Manage conflicts, issues and risks to optimise solution and ensure alignment to scope.
• Promotes continuous improvement of the Product Owner practice within the organisation.
Manages the plan or product roadmap including any risk, security or financial assets within accountabilities

Essential Skills:

• At least 12 years of experience in product management.
• Clearly expressing Product Backlog items;  Ordering the items in the Product Backlog to best achieve goals and missions;
• Optimizing the value of the work the Development Team performs;
• Ensuring that the Product Backlog is visible, transparent, and clear to all, and shows what the Scrum Team will work on next; and,
• Ensuring the Development Team understands items in the Product Backlog to the level needed.
The Product Owner may do the above work, or have the Development Team do it. However, the Product Owner remains accountable.

Education Qualification:

• Bachelor’s degree or master’s degree in engineering in Computer Science/Information Technology