Product Manager II — Identity Operations Platform

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries.

Experian's Consumer Services (ECS)

Experian's Digital Identity team is seeking a Product Manager II to reimagine how we run one of the most critical systems in consumer finance: the identity layer that helps tens of millions of people prove who they are, access their accounts, and stay protected from fraud. This is a chance to help define what modern identity operations look like — and to build it from the ground up.

As Product Manager II, you will shape and own the product strategy for an operations platform that helps our teams detect issues as they emerge, understand root cause quickly, and resolve problems with less manual effort. You'll bring modern tooling and automation to make our identity systems more observable, more resilient, and easier to run. Working across our teams you'll have unusual breadth, high visibility, and the opportunity to grow a capability that will scale well beyond its starting point.

Responsibilities

• Define the vision and roadmap for an operations platform that gives Digital Identity a real-time, end-to-end understanding of how our consumer journeys, systems, and partner integrations are performing.
• Shorten the path from detecting an issue to resolving it by improving how teams monitor, investigate, and respond across the identity ecosystem.
• Identify high-friction manual workflows across teams and lead their transformation into streamlined, automated processes that free people to focus on higher-value work.
• Bring consistency to how we monitor and evaluate third-party identity and fraud partners, so performance shifts are detected once, shared broadly, and acted on quickly.
• Partner closely with engineering, data science, analytics, and pod leaders to turn ambiguous operational challenges into well-defined problems, clear requirements, and measurable outcomes.
• Evaluate emerging tools and techniques — including AI where it adds real value — through focused proofs of concept, and scale the approaches that prove their worth.
• Look across pods to spot recurring patterns and build reusable capabilities that make every team faster, rather than solving the same problem in isolation.

• 10+ years of experience in which 3+ years of product management or related experience building software products.
• Bachelor's degree in Engineering, Business/Marketing, or a technical field preferred.
• Demonstrated ability to turn complex, cross-team problems into a structured, prioritized plan and see it through to delivery.
• Comfort influencing across multiple teams and stakeholders without direct authority.
• Strong analytical skills and a metrics-driven approach to decision-making.
• Experience with observability, monitoring, platform, or internal tooling products is a plus.
• Familiarity with applying automation or AI tools to operational problems is a plus.
• Background in identity, authentication, fraud, or financial services is a plus.
• You will directly report to Director.

Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose driven culture is multi award-winning; World's Best Workplaces™ 2025 (Fortune Global Top 25), Great Place To Work™ in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why. Experian is also proud to be an Equal Opportunity and Affirmative Action employer. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

Recruitment Fraud Awareness - Experian's recruitment process is conducted only through authorised channels. Recruitment communications will only be sent from an @experian.com email address.

Experian will never ask candidates to make any payment as part of an application, interview, assessment, onboarding, or recruitment process. To apply for roles or verify opportunities, please visit experian.com/careers

Life at Experian

• Support for every family: Maternity, paternity and adoption leave for all parents, plus subsidised childcare for all employees.

• Care when it matters most: Employee Assistance Program, Mental Health First Aiders, and compassionate and domestic violence leave.

• Flexibility that fits your life: Flexible work arrangements with generous annual, sick and family care leave.

• A community where you belong: Employee Resource Groups, paid volunteer leave and recognition through our One Experian program.

• Growth at every stage: Career mentoring, Harvard Manage Mentor, Experian University and e-learning platforms.

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Experian Careers - Creating a better tomorrow together

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