Product Manager - Gen AI

Job Requirements

Product Manager Gen AI

Primary Responsibilities

• Lead end-to-end product lifecycle management for Gen AI-powered digital channels and customer experience solutions.
• Collaborate with design, platform, operations, and technology teams to define product requirements and deliver impactful solutions.
• Champion customer-centricity across the organization and drive initiatives to improve customer satisfaction and loyalty.
• Build and maintain strong relationships with stakeholders to foster innovation and leverage domain expertise.
• Work with other Product Managers and business teams to ensure products are designed with a customer-first mindset.
• Support Agile project management practices and coordinate with project leads and tech teams for timely delivery.
• Create user stories with acceptance criteria and develop user flow diagrams and data flow diagrams.
• Ensure adherence to processes, conduct testing, and manage timely product releases.
  

• Conduct market research and competitive analysis to identify trends and opportunities for product enhancement.
• Provide product expertise to customer support teams and assist in resolving escalated issues.
• Contribute to product documentation including user manuals, FAQs, and training materials.
  

• Graduation: Bachelor’s degree in science (B.Sc.) ORTechnology (B.Tech) OR Computer Applications (BCA) OR Commerce (B.Com), OR Business Administration (BBA)
• Post-Graduation: MBA or PGDM
  

Experience

• Minimum of 3 years of relevant experience in product management, preferably in AI/ML, digital platforms, or customer experience domains.
  

• Strong understanding of Generative AI technologies and their application in digital products.
• Experience in Agile methodologies and product lifecycle management.
• Excellent stakeholder management and cross-functional collaboration skills.
• Ability to translate customer needs into product features and user stories.
• Strong analytical, problem-solving, and communication skills.
• Passion for innovation and delivering customer-first solutions.