Product Associate

Job Description

Help us in ensuring our clients derive maximum value from our platform This role involves understanding customer workflows, recommending tailored solutions, assisting in product adoption, and managing integrations salary: 6-8Lequity:!1, Skills: SaaS Product APIs Client Services Responsibilities: #Client Onboarding & Training - Understand client business processes and assist in configuring the platform to meet their needs Facilitate product training sessions for clients (on-site or virtual) to ensure smooth adoption Conduct internal training sessions to share knowledge across teams Requirement #Analysis & Coordination - Collaborate with clients to gather and document business requirements Work with internal product and tech teams to recommend and implement feature enhancements Product Adoption & SupportEnsure clients effectively use the platform by aligning it with their workflows Provide support to address client issues, ensuring timely resolution and follow-up #Integration & Testing - Assist in API integration processes with client CRMs, ensuring smooth data flow Participate in User Acceptance Testing (UAT) to validate platform updates #Continuous Improvement - Provide feedback to internal teams for product enhancements based on client interactions Stay updated on industry trends to contribute to product Qualifications: A Bachelors degree in Technology, or a related field Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users Interest in fintech, product consulting, and client success Willingness to learn and adapt in a fast-paced environment Preferred: Basic understanding of business processes or workflow systems Familiarity with API integrations and tools like Jira (training will be provided) Exposure to SaaS platforms or Agile methodologies (not mandatory)