1 - 3 years
4 Lacs
Posted:1 week ago
- Conduct New Hire Training (NHT) and OJT for sales processes.
- Deliver product, process and sales training to new and existing employees.
- Conduct refresher training based on performance gaps.
- Train employees on sales techniques, objection handling, customer handling and conversion improvement.
- Monitor training effectiveness through assessments, nesting and performance tracking.
- Identify skill gaps and create improvement plans.
- Conduct mock calls, role plays and feedback sessions.
- Coordinate with Operations, Quality and WFM teams.
- Maintain training MIS and prepare regular training reports.
- Ensure adherence to process SOPs and client requirements.
- Minimum 1-2 years of experience as a Process Trainer in Sales BPO.
- Strong experience in Sales Training, NHT, OJT and Refresher Training.
- Good understanding of sales metrics, conversion and productivity.
- Excellent communication and presentation skills.
- Strong knowledge of BPO Sales/Outbound Sales.
- Immediate joiners preferred.
- 6days working
Free courses, interview questions and practice for each skill.
Work from Office
Full Time
Globiva
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