Process Trainer || International E-commerce Process

Position : Process Trainer |

JOB RESPONSIBILITIES-

• Ensure successful execution of training needs
• Measure program training effectiveness
• Responsible for on-going observations of direct reports, providing guidance, mentoring and support that focus on performance improvement of the candidate.
• Send reports/MIS to the Operations team on the progress/pending status of activities
• Review content at regular intervals to ensure all updates are incorporated
• Participate in Internal & External Calibrations
• Conduct refresher trainings based on TNI
• Manage Knowledge Check for New Hires & Production Staff

KNOWLEDGE, SKILLS, OTHER ABILITIES-

• Very Strong written and verbal communication skills (English)
• Customer/ Client Handling Skills
• Ability to work during all shifts
• Experience in any product/process/soft skill/up-skilling training
• 1- 5 years of experience in Training.
• chat process experience with international E-commerce experience required

Working Hours

• 24 x 7 Shift
• 9 hours shift with 1 hour break. Work From Office

Working Days:

• 5 Days working in a week

Benefits:

• Rewards & Recognition (Awards & Gifts)

Interested candidate can share their cv-8630322822- Nidhi Rastogi