Process Developer

Ready to shape the future of work
At Genpact, we don't just adapt to change-we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges.If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading enterprisesglobally.Through ourdeep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead.Powered by curiosity, courage, and innovation,our teamsimplementdata, technology, and AItocreate tomorrow, today.Get to know us atgenpact.comand onLinkedIn,X,YouTube, andFacebook.

Process Developer (Wellbeing Coordinator, Trust and Safety!

To support the mental, emotional, and occupational wellbeing of content moderation teams by coordinating wellness programs, counsellor sessions, reporting, and compliance activities in a high-stress, sensitive work environment.

Responsibilities

Employee Engagement & Support

.Conduct regular floor walks to gather feedback from Operations and identify wellbeing needs.

.Coordinate Wellness Check-Ins, Counsellor-led Group and 1:1 Coaching Sessions

Scheduling & Coordination

.Prepare and share counsellor rosters ensuring required coverage.

.Coordinate group workshop schedules and manage ad-hoc session requests.

.Liaise with FLMs and Market SPOCs for session nominations and scheduling.

Reporting & Analytics

.Prepare reports for Weekly Business Reviews (WBRs) and Monthly Business Reviews (MBRs) including session metrics, diversity usage, and psychological health indicators.

.Maintain internal trackers and audit artifacts.

Communication & Awareness

.Draft and distribute:

-Psychoeducational mailers

-Monthly Calendars

-Quarterly Wellness Newsletters

.Conduct Wellbeing Orientation for new hires.

Compliance & Audit

. Ensure adherence to audit and compliance requirements in collaboration with the global and risk teams.

Counsellor Management

.Support onboarding/offboarding counsellors.

.Counsellor supervision, rating and feedback.

.Monitor shift adherence and timesheet accuracy.

Qualifications we seek in you!

Minimum Qualifications:

.Master's degree in psychology or related field.

.Strong organizational, communication, and interpersonal skills.

.High emotional intelligence and ability to handle sensitive information.

.Proficiency in Excel, PowerPoint, and internal reporting tools.

Preferred Qualifications/Skills:

.Experience in a wellbeing, or support role in a Trust & Safety or content moderation environment.

.Familiarity with trauma-informed care, crisis response, or mental health support.