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Process Associate- Customer Care

Posted 7 months ago. This role may no longer be accepting applications.

Process Associate- Customer Care

Genpact

0 years

Gurugram Haryana India

Posted:7 months ago

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Job Description

We are inviting applications for the role of
Process Associate/Developer, Customer Service

In this role, you will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement. Active user of Internet and online applications.

Responsibilities

Respond to customer queries and customers concern
Provide support for data collection to enable Recovery of the account for end user.
Maintain a deep understanding of client process and policies
Reproduce customer issues and escalate product bugs
Provide excellent customer service to our customers
You should be responsible to exhibit capacity for critical thinking and analysis.
Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment

Qualifications we seek in you!

Minimum qualifications

Graduate (Any Discipline)
Freshers are eligible
Excellent proficiency with written English and with neutral English accent

Preferred qualifications

Previous experience in a customer service role chat/email/voice
Effective probing skills and analyzing / understanding skills
Analytical skills with customer centric approach

Work Mode

On-site

Job Type

Full Time

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Genpact

Gurugram, Haryana, India

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Process Associate- Customer Care