Principal Support Engineer - Payment Gateway

Chargebee is a subscription billing and revenue management platform that powers some of the fastest-growing brands worldwide, such as Calendly, Hopin, Pret-a-Manger, Freshworks, Okta, Study.com, and others. Thousands of SaaS and subscription-first businesses process billions of dollars in revenue annually through the Chargebee platform. The company is headquartered in San Francisco, USA, with a diverse team of 500+ members working remotely across different countries. As a member of the Engineering team at Chargebee, you will play a crucial role in building high-quality and innovative software to help customers grow their revenues using the subscription management platform. **Key Responsibilities:** - Be the voice of customers by understanding their challenges and translating them into actionable product improvements. - Provide holistic and long-term solutions to maximize customer satisfaction and value. - Develop clear knowledge base articles and training materials for customer self-sufficiency. - Mentor and coach junior team members to support their professional growth. **Qualifications:** - Utilize deep technical expertise, communication skills, and empathy to offer tailored solutions that address individual customer challenges. - Possess in-depth knowledge and hands-on experience with APIs, front-end technologies like Javascript, and tools like Postman for troubleshooting and testing. - Excel in a fast-paced environment, demonstrate a sense of urgency, and collaborate effectively with diverse teams. - Demonstrate a keen eye for detail and troubleshooting skills to address integration issues and data discrepancies. - Hold a Bachelor's degree in Computer Science or a related field OR equivalent experience. - Maintain a flexible schedule to adapt to 24/7 support requirements. Note: The additional details about Chargebee's funding and mission to push the boundaries of subscription revenue operations have been omitted from the job description.,