Principal Relationship Manager

• Manage and grow a portfolio of priority banking clients by delivering personalised relationship management, financial needs assessment and service excellence.

Client Relationship Management and Portfolio Growth
• Build, manage and deepen relationships with priority clients through regular engagement, needs-based conversations and high-quality service delivery. • Deliver agreed business outcomes across deposits, investments, wealth, lending and other eligible banking solutions in line with client suitability and Bank standards. • Identify opportunities for acquisition, portfolio activation and cross-sell while maintaining strong client retention and satisfaction. • Work closely with product specialists, service teams, branch operations and other internal stakeholders to resolve client requirements promptly and effectively.

Risk, Conduct and Operational Discipline
• Ensure all client conversations, product recommendations and account activities are conducted in line with applicable policies, regulatory requirements and conduct standards. • Maintain accurate documentation, timely follow-ups and strong oversight of KYC, client due diligence, transaction monitoring and operational risk requirements. • Escalate service, compliance, fraud, complaint or risk issues promptly and support timely resolution to protect clients and the Bank.

Priority Skills
• Relationship Management • Client Management • Wealth Knowledge Other Skills
• Communication Skill

• Energised by building trusted long-term client relationships and creating positive client experiences.

• Experience in retail banking, priority banking, wealth relationship management or branch banking with direct client portfolio responsibility.

We're a global bank connecting clients to our differentiated network, offering growth opportunities in the world's most dynamic markets. Our strategy, which combines cross-border capabilities and leading wealth management expertise, helps us deliver our purpose - to drive commerce and prosperity through our unique diversity.

Over our 170-year history, and across a unique geographical footprint connecting Asia, Africa and the Middle East to each other and the world, we've built a bank like no other, with diverse capabilities and partnerships that set us apart.

• Being part of an inclusive and values driven organisation , one that embraces and celebrates our unique diversity, across our teams, business functions, and geographies.
• In line with our Fair Pay Charter , we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance , with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global employee assistance programme, sick leave, mental health first-aiders and self-help toolkits.
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual, and digital learning.

Visit our careers website to learn more about us: www.sc.com/careers.