Sr. Associate - Travel Desk Lennox International

0.0 years

0 Lacs

Chennai, Tamil Nadu, India

On-site

Company Profile Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member's contributions and offers a supportive environment for career development. Come, stay, and grow with us. Job Description Travel Helpdesk Roles & Responsibilities Key Responsibilities Respond to help desk requests via Email, Ticketing System or MS Teams and provide timely resolution Deliver proactive, empathetic, and personalized support to customers queries and complaints addressing pre-trip and post-trip enquiries Assist stakeholders in small group hotel accommodation bookings Act as a single point of contact for query handling and liaising between stakeholders and travel partners as well as travel agency Work closely with the strategic sourcing manager for rate negotiation and vendor partnership Enforce travel policy compliance and educating travelers on the online booking tool Ensure the timely and accurate completion of all service requests and tasks Maintain accurate records of incidents, service requests, and resolutions in the ticketing system Monitor KPIs such as response time, customer satisfactions, policy compliance, resolution time, etc. Maintain a knowledge base of common issues and solutions for future reference. Essential skills Excellent communication and interpersonal skills Strong problem-solving abilities Detail-oriented with high accuracy Knowledge of geography and travel industry trends Proficiency in travel booking systems and technology, especially Concur Travel Ability to work under pressure and meet deadlines Qualifications Additional Requirements Knowledge on PR-to-PO processes handling purchase requisitions in ERP status checks adherence to procurement policy checklist Stay up-to-date with the latest travel technology trends, tools, and techniques to provide efficient and effective support

Posted 2 months ago

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