Post Sales Head

Address : Jprime Buildcon llp, Office No. 601/602, One Platinum, Plot no 8, Sector 15 Belapur, Navi Mumbai, Maharashtra, 400614

Company Website: www.jprimebuildconllp.com

HR Contact: 8104419399 Email: prachi.d@jprimebuildconllp.com

Role Overview

The Post Sales Head will lead and manage the entire post-sales function, ensuring seamless customer experience from booking to possession. This role requires strong leadership, cross-functional coordination, and deep knowledge of CRM, banking, legal documentation, and collections. The individual will be responsible for handling all customer-related processes post-sales while managing multiple departments under them.

Key Responsibilities

1. Department Leadership & Team Management

• Lead and manage all post-sales departments including CRM, Collections, Documentation, and Customer Support.
• Supervise and guide team members to ensure efficiency and productivity.
• Establish SOPs, workflows, and service standards across departments.

2. Customer Lifecycle Management

• Oversee complete customer journey from booking to possession.
• Ensure smooth coordination between Sales, Legal, Finance, and Construction teams.
• Maintain high customer satisfaction and retention.

3. Collections & Payment Management

• Monitor part payments and ensure timely collections from customers.
• Track payment schedules and implement follow-up strategies.
• Handle escalations related to payment delays.

4. Loan & Banking Coordination

• Manage coordination with banks and financial institutions for home loan processing and disbursement.
• Ensure proper documentation for loan approvals.
• Monitor loan disbursement timelines and resolve issues.

5. Registration & Agreement Management

• Oversee agreement drafting and execution.
• Manage registration process in coordination with legal teams.
• Ensure compliance with all legal and regulatory requirements.

6. CRM & Data Management

• Ensure effective use of CRM systems across teams.
• Maintain accurate customer data, payment records, and communication history.
• Drive CRM adoption and process improvements.

7. MIS & Reporting

• Prepare and present MIS reports related to collections, customer status, and operations.
• Analyze data to improve efficiency and decision-making.
• Provide regular updates to management.

8. Recovery & Outstanding Management

• Handle old customer recovery (pending dues).
• Design and implement recovery strategies.
• Coordinate with legal teams if required for critical cases.

9. Complaint & Escalation Handling

• Handle high-level customer escalations.
• Ensure timely resolution of complaints.
• Implement preventive measures to reduce recurring issues.

10. Possession & Handover Management

• Oversee possession planning and execution.
• Ensure all financial and legal clearances before handover.
• Deliver a smooth and professional customer handover experience.

Pay: ₹40,000.00 - ₹70,000.00 per month

Benefits:

• Flexible schedule
• Provident Fund

Work Location: Hybrid remote in Panvel, Maharashtra