About Us: PNB Kitchenmate is a trusted name in the Indian kitchenware industry with over 25 years of excellence. We specialize in high-quality stainless steel utensils, pressure cookers, hard anodized cookware, and other kitchen essentials. As we expand our digital presence and build a strong in-house social media team, we’re looking for a result-driven Performance Marketer & Social Media Manager who can also bring creative energy to our content strategy. Key Responsibilities: Performance Marketing: Plan, execute, and optimize paid campaigns across Meta, Google, and other relevant platforms. Track and analyze key metrics (ROAS, CPA, CTR, etc.) to inform strategy and ensure campaign success. Conduct A/B testing and data-driven experiments to maximize ad performance. Identify and capitalize on new growth opportunities and customer segments. Social Media Management: Manage daily operations across platforms like Instagram, Facebook, and YouTube. Work with designers and content creators to develop engaging posts, reels, and stories. Ensure a consistent brand voice and visual style across all content. Build community engagement through comments, messages, and interactive content. Creative & Strategic Input: Propose content ideas aligned with marketing goals, seasonal trends, and consumer behavior. Collaborate with the creative team on monthly calendars and campaign planning. Stay up-to-date with trends, competitor activity, and emerging formats. Requirements: 2–4 years of experience in performance marketing and social media management. Proven track record of running ROI-positive campaigns on Meta and Google platforms. Familiarity with content creation processes and creative collaboration. Strong analytical skills and ability to turn data into actionable strategies. Excellent communication, organization, and multitasking skills. Preferred Skills: Experience with D2C or lifestyle/kitchenware brands. Understanding of e-commerce funnels and conversion strategies. What You’ll Love: Opportunity to shape the digital growth of a legacy brand. A creative, collaborative work environment with space for experimentation. Blend of performance marketing and storytelling in your day-to-day role. Office Location: Sector 57, Phase 4, Kundli, Sonipat , HR Show more Show less
Company Description We are a manufacturer of quality stainless steel kitchenware under the brand name PNB Kitchenmate, which has been a household name since 1956. Known for innovation and value additions, PNB is committed to quality products and customer satisfaction. Role Description This is a full-time on-site role for a Video Editor and Graphic designer at PNB Kitchenmate in Delhi, India. The Video Editor will be responsible for video production, editing, colour grading, motion graphics, Complete 3D Modelling and Graphics Designing. Please Fill out the attached Google form and select the skill set you are carrying. Location Sector 57, Phase 4, Kundli, Sonipat HR Qualifications High-end Video Editing and Color Grading skills High-end Graphic designing skills Experience in Motion Graphics Graphics design proficiency Knowledge of video production techniques Strong attention to detail Ability to work in a fast-paced environment Excellent communication skills Relevant certification or diploma in Video Editing or related field Should have complete knowledge of all the platforms and software Should know how to use AI to speed up the work Experience in editing raw images from shoots. Show more Show less
Company Description PNB Kitchenmate Limited is a company that manufactures quality stainless steel kitchenware under the brand name PNB Kitchenmate. With a rich history since its establishment in 1956, PNB Kitchenmate has become a household name known for its innovative and value-added products. The company has its own state-of-the-art manufacturing facility in Sonipat, Haryana, showcasing its commitment to quality and work ethics. SSEPL is dedicated to developing new user-friendly products and continually improving its existing range to provide true value for its customers. Role Description This is a full-time, on-site role for an E-commerce Manager at PNB Kitchenmate. The E-commerce Manager will be responsible for managing and optimising the company's e-commerce platform, overseeing online sales and marketing strategies, coordinating with cross-functional teams, and ensuring a seamless customer experience. The E-commerce Manager will also be responsible for analysing data, identifying trends, and implementing strategies to drive sales and increase revenue. Major Platforms: Amazon, Flipkart, Shopify. Qualifications Analytical Skills, Communication, and Sales skills E-commerce and Marketing skills Experience in managing online platforms and driving online sales Strong communication and interpersonal skills Excellent analytical and problem-solving abilities Ability to work collaboratively and effectively with cross-functional teams Experience in the kitchenware or home goods industry is a plus Bachelor's degree in Business, Marketing, or a related field
Company: PNB Kitchenmate Limited Location: Kundli Sonepat- 131028 Experience Required: Minimum 10 Years Industry: Kitchenware Employment Type: Full-Time IPO Experience: Must have been actively involved in at least one Main Board IPO.
Job Title: Marketing & Branding Interns / Freshers Location: Kundli, Haryana (On-Site) ( https://maps.app.goo.gl/CUsZRETTf6YGMEyz5 ) Company: PNB Kitchenmate Duration: Internship / Entry-Level Role (Certificate + Experience Letter Provided) About the Opportunity: Join PNB Kitchenmate — a 30-year-old premium kitchenware brand — as part of our marketing team for a major nationwide campaign. This role offers hands-on exposure to key marketing strategies Like: ATL (Above The Line): Mass media campaigns like TV, radio, and print advertising to build wide brand awareness. BTL (Below The Line): Targeted and direct marketing activities such as events, promotions, and influencer collaborations to engage specific audiences. TTL (Through The Line): Integrated marketing efforts combining ATL and BTL strategies, delivering cohesive messaging across all customer touchpoints. Key Responsibilities: Assist in digital(Online) and traditional(Offline) marketing tasks including content creation, event support, and campaign execution. Support celebrity/influencer and brand collaborations as well as Go-To-Market promotional activities. Research market and competitor trends for strategic insights. Help measure campaign effectiveness and track results. Who Can Apply: Students and freshers passionate about marketing, branding, and communication. Eager to learn and contribute across both digital and traditional marketing channels. What You’ll Gain: Hands-on experience with a large-scale brand campaign. Exposure to a full spectrum of marketing activities, online and offline. Mentorship, internship certificate, and recommendation letter. Perks: Stipend/Salary | Certificate | Letter of Recommendation | Growth Opportunity | Job Placement opportunity for interns
Company Description PNB Kitchenmate Limited, based in Delhi, manufactures high-quality stainless steel kitchenware. Established in 1956, the company has grown into a trusted household name synonymous with innovation and value. Boasting a state-of-the-art manufacturing facility in HSIIDC Kundli near Delhi, PNB Kitchenmate adheres to strict quality control measures using top grade raw materials. With a commitment to quality, the company continuously develops user-friendly products while providing true value to its dealers and customers. PNB Kitchenmate is led by experienced management and a skilled core team dedicated to delivering excellence. Role Description This is a full-time, on-site role for a Human Resources Manager located in Kundli. The Human Resources Manager will oversee the recruitment process, manage employee relations, and develop HR policies aligning with organizational goals. The role involves training and development initiatives, compliance with labor laws and regulations, and ensuring a positive workplace environment. Additionally, the HR Manager will handle performance management, payroll coordination, and serve as a trusted advisor to the leadership team on all HR matters. Qualifications Strong expertise in Recruitment, Talent Acquisition, and Workforce Planning Experience in Employee Relations, Conflict Resolution, and fostering Workplace Diversity Knowledge of Labor Laws, Compliance, and HR Policy Development Skills in Performance Management, Training, and Organizational Development Proficiency in Payroll Coordination and HR Information Systems (HRIS) Demonstrable leadership, problem-solving abilities, and communication skills Bachelor’s degree in Human Resources, Business Administration, or related fields (Master’s degree preferred) Certification in HR (e.g., PHR, SPHR) is a plus
Position Type: Full-Time Reporting To: Social Media Manager / Creative Lead Location: Udyog Vihar, Gurugram, Haryana (On-site) Experience Required: 2–4 years Role Summary We're looking for a talented Graphic Designer to create visually stunning and on-brand designs for social media, e-commerce platforms, digital ads, and marketing campaigns. You'll translate our brand guidelines into compelling visuals that engage customers and drive conversions. Key Responsibilities · Design high-quality graphics for Instagram posts, Stories, Reels, Facebook ads, LinkedIn content, and Twitter visuals. · Create e-commerce assets: product banners, carousel posts, Amazon A+ content, and marketplace listings. · Develop ad creatives for Meta Ads Manager and Google Ads with multiple variations for A/B testing. · Design dynamic content: animated banners, GIFs, motion graphics, and interactive visuals. · Maintain consistent brand identity by adhering to color palettes, typography, and design guidelines. · Collaborate with content writers, video editors, and social media managers on campaign execution. · Prepare files in multiple formats and sizes for different platforms and ad specifications. · Stay updated on design trends and platform-specific best practices. Required Skills & Experience · Proficiency in Adobe Photoshop, Illustrator, and design tools like Canva or Figma · Knowledge of branding, Brand Language & Packaging design is a plus. · Experience with motion graphics (After Effects) is a strong plus. · 2–4 years of experience in digital design, social media design, or advertising. · Strong understanding of digital ad formats, dimensions, and platform requirements. · Portfolio demonstrating social media, e-commerce, and ad design work. · Ability to work on fast turnarounds and manage multiple projects simultaneously. · Basic knowledge of UI/UX principles is helpful. What We're Looking For · Creative thinker with a keen eye for aesthetics and user experience. · Detail-oriented and quality-conscious. · Collaborative team player open to feedback and iteration. · Someone who understands the kitchenware/kitchen lifestyle space is preferred. · Comfortable with trendy, culturally relevant design directions.
Job Description (JD) Position: Customer Care Executive – E-commerce Brand: PNB Kitchenmate Location: Gurugram Udyog Vihar Employment Type: Full-time Experience: 1–3 years (E-commerce customer support preferred) Role Overview The Customer Care Executive will be responsible for managing end-to-end customer interactions for PNB Kitchenmate across e-commerce marketplaces and the company’s own website . The key responsibility includes calling COD customers for order confirmation , resolving customer queries, coordinating with internal teams for order fulfillment, and conducting post-sales feedback and satisfaction checks to improve customer experience and reduce returns. Key Responsibilities 1. Order Confirmation & COD Management • Make outbound calls to COD customers to confirm orders placed on marketplaces and own website • Verify customer details such as address, product, quantity, and delivery preferences • Reduce fake, duplicate, and RTO (Return to Origin) orders through effective calling • Update order status and remarks accurately in CRM / order management system 2. Customer Query Handling (Pre & Post Sales) • Handle incoming and outgoing calls, WhatsApp, email, and chat queries • Resolve product-related queries such as usage, specifications, pricing, and availability • Address order-related concerns including delivery status, delays, cancellations, and returns • Ensure polite, empathetic, and solution-oriented communication at all times 3. Post-Sales Feedback & Customer Retention • Conduct post-delivery feedback calls to understand customer satisfaction • Collect feedback on product quality, packaging, and delivery experience • Identify dissatisfied customers and escalate issues for quick resolution • Support repeat purchase, cross-sell, and upsell opportunities 4. Coordination & Internal Communication • Coordinate with warehouse, logistics, and accounts teams for smooth order processing • Share daily updates on confirmed orders, cancellations, and customer issues • Escalate unresolved issues to the supervisor or concerned department 5. Data Management & Reporting • Maintain accurate records of calls, confirmations, cancellations, and feedback • Prepare daily/weekly MIS reports on COD confirmation rate, RTO reduction, and customer feedback • Ensure CRM data is updated in real time Key Result Areas (KRAs) • COD Order Confirmation Rate (Target-based) • Reduction in RTO & Order Cancellations • Customer Satisfaction Score (CSAT) • First Call Resolution (FCR) • Turnaround Time for Query Resolution • Accuracy of Order & CRM Updates • Post-Sales Feedback Coverage (%) • Repeat Customer Engagement Support Required Skills & Competencies • Excellent verbal communication skills (Hindi & English; regional language is a plus) • Strong customer handling and persuasion skills • Basic knowledge of e-commerce operations (Amazon, Flipkart, Shopify, etc.) • Ability to handle high call volumes with professionalism • Familiarity with CRM tools, order dashboards, and WhatsApp Business • Problem-solving mindset with attention to detail Preferred Qualifications • Graduate in any discipline • Prior experience in D2C or E-commerce customer support • Experience in COD calling and order confirmation is highly preferred What We Offer • Growth opportunity in a fast-growing consumer brand • Performance-linked incentives • Supportive team environment • Learning exposure to D2C and marketplace operations
Job Description (JD) Position: Customer Care Executive E-commerce Brand: PNB Kitchenmate Location: Gurugram Udyog Vihar Employment Type: Full-time Experience: 13 years (E-commerce customer support preferred) Role Overview The Customer Care Executive will be responsible for managing end-to-end customer interactions for PNB Kitchenmate acrosse-commerce marketplaces and the company's own website . The key responsibility includes calling COD customers for order confirmation , resolving customer queries, coordinating with internal teams for orderfulfillment, and conducting post-sales feedback and satisfaction checks to improve customer experience and reduce returns. Key Responsibilities 1. Order Confirmation & COD Management Make outbound calls to COD customers to confirm orders placed on marketplaces and own website Verify customer details such as address, product, quantity, and delivery preferences Reduce fake, duplicate, and RTO (Return to Origin) orders through effective calling Update order status and remarks accurately in CRM / order management system 2. Customer Query Handling (Pre & Post Sales) Handle incoming and outgoing calls, WhatsApp, email, and chat queries Resolve product-related queries such as usage, specifications, pricing, and availability Address order-related concerns including delivery status, delays, cancellations, and returns Ensure polite, empathetic, and solution-oriented communication at all times 3. Post-Sales Feedback & Customer Retention Conduct post-delivery feedback calls to understand customer satisfaction Collect feedback on product quality, packaging, and delivery experience Identify dissatisfied customers and escalate issues for quick resolution Support repeat purchase, cross-sell, and upsell opportunities 4. Coordination & Internal Communication Coordinate with warehouse, logistics, and accounts teams for smooth order processing Share daily updates on confirmed orders, cancellations, and customer issues Escalate unresolved issues to the supervisor or concerned department 5. Data Management & Reporting Maintain accurate records of calls, confirmations, cancellations, and feedback Prepare daily/weekly MIS reports on COD confirmation rate, RTO reduction, and customer feedback Ensure CRM data is updated in real time Key Result Areas (KRAs) COD Order Confirmation Rate (Target-based) Reduction in RTO & Order Cancellations Customer Satisfaction Score (CSAT) First Call Resolution (FCR) Turnaround Time for Query Resolution Accuracy of Order & CRM Updates Post-Sales Feedback Coverage (%) Repeat Customer Engagement Support Required Skills & Competencies Excellent verbal communication skills (Hindi & English; regional language is a plus) Strong customer handling and persuasion skills Basic knowledge of e-commerce operations (Amazon, Flipkart, Shopify, etc.) Ability to handle high call volumes with professionalism Familiarity with CRM tools, order dashboards, and WhatsApp Business Problem-solving mindset with attention to detail Preferred Qualifications Graduate in any discipline Prior experience in D2C or E-commerce customer support Experience in COD calling and order confirmation is highly preferred What We Offer Growth opportunity in a fast-growing consumer brand Performance-linked incentives Supportive team environment Learning exposure to D2C and marketplace operations