plus business machines ltd. is looking for Project Engineer to join our dynamic team and embark on a rewarding career journey. Prepare, schedule, coordinate, monitor and control the assigned engineering projects. Monitor compliance to applicable codes, practices, QA/QC policies, performance standards and specifications. Cooperate and communicate effectively with the client and project team. Functional planning and execution of particular work packages within the given parameters. Implementing Project driven changes and requests. Evaluation of customers specifications. Ability to lead multiple projects and partner with management / functional managers to resolve conflicts and obtain resources for project. Excellent interpersonal, leadership and negotiation skills

plus business machines ltd. is looking for Service Engineer to join our dynamic team and embark on a rewarding career journey. Using various strategies and tools to provide effective solutions to customers' concerns. Communicating with clients, engineers, and other technicians to ensure that services are delivered effectively. Monitoring inventory and reordering materials when needed. Conducting research and attending workshops to remain abreast of industry developments. Writing reports and presenting findings to Managers and Supervisors on a regular basis.

Identify and evaluate new business opportunities and potential partnerships Develop and implement business development strategies to achieve company goals Build and maintain relationships with key stakeholders, including clients, partners, and industry experts Conduct market research and analysis to stay up to date with industry trends and competitor activity Negotiate and close business deals and contracts Work with cross-functional teams, such as sales, marketing, and product development, to ensure the successful implementation of business development initiatives Prepare reports and presentations to communicate progress and results to senior management Strong communication, negotiation, and interpersonal skills Excellent analytical and problem-solving skills

plus business machines ltd. is looking for Sr . Manager Support to join our dynamic team and embark on a rewarding career journey. The Support Manager is responsible for leading and managing the customer support team to ensure exceptional service and satisfaction for clients or customers. This role involves implementing effective support strategies, developing and maintaining strong customer relationships, and optimizing support processes. Key Responsibilities : Team Leadership : Lead, mentor, and motivate a team of support representatives. Conduct regular team meetings and training sessions to enhance skills and knowledge. Set performance goals, monitor individual and team performance, and provide feedback. Customer Satisfaction : Ensure high levels of customer satisfaction by addressing customer concerns and providing timely and effective resolutions. Implement customer feedback mechanisms to continuously improve support services. Foster a customer-centric culture within the support team. Process Optimization : Develop and implement efficient support processes to streamline operations. Identify areas for improvement and implement strategies to enhance support efficiency. Work closely with other departments to align support processes with overall business goals. Quality Assurance : Monitor and evaluate customer interactions to ensure quality and consistency. Implement quality assurance programs and training to maintain high standards of service. Address and resolve escalated customer issues promptly. Reporting and Analysis : Generate and analyze support-related reports to assess performance and identify trends. Use data insights to make informed decisions and implement improvements. Provide regular reports to management on key support metrics. Cross-Functional Collaboration : Collaborate with other departments such as product development, sales, and marketing to ensure a seamless customer experience. Communicate customer feedback and insights to relevant teams for product or service improvements. Resource Management : Manage staffing levels to meet customer support demands. Optimize resource allocation to ensure efficient handling of customer inquiries.

plus business machines ltd. is looking for Sr . Manager Enterprise Accounts to join our dynamic team and embark on a rewarding career journey. Delegating responsibilities and supervising business operations Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities. Resolving conflicts or complaints from customers and employees. Monitoring store activity and ensuring it is properly provisioned and staffed. Analyzing information and processes and developing more effective or efficient processes and strategies. Establishing and achieving business and profit objectives. Maintaining a clean, tidy business, ensuring that signage and displays are attractive. Generating reports and presenting information to upper-level managers or other parties. Ensuring staff members follow company policies and procedures. Other duties to ensure the overall health and success of the business.

Prepare vendor registration and pre-qualification documents. Register on portals for tender participation. Handle participation in government and private tenders (RFQ/RFP), including document preparation and submission both offline and online. Engage in online e-bidding and reverse auctions. Create Advance Ship Notices (ASN) and service sheets on the portal for materials, ensuring timely invoice submissions as per requirements. Compile and maintain weekly sales reports and prospect sheets for all branches across India. Prepare sales support quotations. Maintain purchase order records for all branches in Excel. Manage email correspondence, including responding to queries and forwarding emails to the relevant departments. Oversee and coordinate all sales-related activities for branches across India. Support and assist the sales teams across all branches with their requirements. Coordinate with Branch Managers, Sales Teams, Accountants, Logistics, and Service Teams. Follow up with customers regarding outstanding payments. Attend training sessions related to tender submission and invoice processing. Participate in weekly meetings and prepare minutes of the meeting. Conduct online research to gather company information and systematically maintain records in Excel