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ServiceNow CSM Architect BirlaSoft

2.0 - 6.0 years

0 Lacs

noida, uttar pradesh

On-site

As a ServiceNow CSM Architect, your role will involve leading the design and implementation of Customer Service Management (CSM) solutions, with a focus on Now Assist, Virtual Agent, Service Operations Workspace (SOW), and Agentic AI use cases. You will be responsible for defining the technical architecture, ensuring platform scalability, and driving innovation through AI-powered workflows. **Key Responsibilities:** - Architect and lead end-to-end implementation of ServiceNow CSM, including case management, account/contact models, and omni-channel support. - Design and deploy Now Assist and Virtual Agent experiences tailored to customer service workflows. - Integrate Agentic AI features into...

Posted 2 months ago

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