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16.0 - 25.0 years

60 - 65 Lacs

Mumbai

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Skill required: Talent & HR Practice - Talent Management Designation: Delivery Lead Senior Manager Qualifications: Any Graduation Years of Experience: 16 to 25 years About Accenture What would you do Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs. Support workforce behavior in alignment with the organization`s business strategy by designing, developing, implementing, and executing key HR processes:strategic planning; supply demand; hiring and sourcing; on-boarding and integration; training and development; objective-setting and performance management; and compensation and rewards. Candidates with HRBP experience,Lead the training and service rehearsal activities & train BPO process SMEsMonitor training and service rehearsal results and progress and help the transition team resolve issues and gapsLead ongoing continuous process improvement analyses and monitoring of process-specific KPIs Extensive experience working across multiple 3rd party vendors/suppliers/carriers Exposure to regulatory reporting, laws, and country legislations Work closely with transitions and Change management teams to ensure smooth transition of Payroll processes/activities to Accenture Lead Hypercare and other Governance meetings for respective domains\Primary interaction will be with senior management at a client and/or within Accenture, involving matters that may require acceptance of an alternate approach Global Payroll Transformation Global Payroll Operations ExperienceVendor/Supplier Management Professional QualitiesGood oral and written communication skillsAbility to identify and effectively use resourcesExcellent customer service skillsOperational Excellence skills What are we looking for Advise & consult clients on future state Payroll organization design and target operating modelLead key strategic initiatives, driving Payroll Transformation, process reengineering to increase process effectiveness and efficiency and reducing cost of HR operations Provide end to end process expertise input to the process teams (BI) during global design preparation & localization workshops Participate in the global & localization sessions and provide leading practice input in administering local processesDrive and compile leading practices, and process design considerations incorporating build to operate efficiency design principlesProvide input into the technology enablement (Payroll System) and assist in identifying automation opportunities and address process administration gaps Provide input, where needed on service delivery components needed for policy harmonizationParticipate in global design authority discussions and provide input to any service delivery componentsParticipate in testing end to end processes in order to get familiarization of various system and process scenarios for SOP creation Lead the SOP build & work with the SMEs to document process narratives and localization requirements needs Roles and Responsibilities: In this role you are required to identify and assess complex problems for area(s) of responsibility The individual should create solutions in situations in which analysis requires in-depth knowledge of organizational objectives Requires involvement in setting strategic direction to establish near-term goals for area(s) of responsibility Interaction is with senior management levels at a client and/or within Accenture, involving negotiating or influencing on significant matters Should have latitude in decision-making and determination of objectives and approaches to critical assignments Their decisions have a lasting impact on area of responsibility with the potential to impact areas outside of own responsibility Individual manages large teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Posted 2 weeks ago

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10 - 14 years

15 - 30 Lacs

Noida

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Job Summary: Overall responsibility for leading and managing the production activities within the Services team. This position is responsible for managing the people, processes, and technology required to successfully complete the required production obligations timely and accurately. This position will be responsible for sponsoring technology initiatives to improve the operational performance of the team, the customers experience, and the productivity of the team. Actively participate in the resolution of day-to-day issues that arise, including problems with customers, third parties, internal teams, and our internal systems as needed. Essential duties and responsibilities: Should be effectively able to manage a team of 10 to 20 members, including front-line managers. Review the impact of service issue and proposed correction and mitigation plan for the same Must have led transformation (RPA/Automation) projects in the previous role Should be able to drive MBRs and QBRs with stakeholders Conduct employee performance reviews Develop strong relationships and alignment with our internal partners. Ensure that all daily production requirements are completed each day with sufficient documentation to enable UKG to defend its timeliness and accuracy with third parties without further contact from our customers. Drive the establishment and refinement of the UKG Services process methodology and best practices Performs interview process for new hires for roles within team. Builds and maintains strong peer relationships within the team and across the organization. Escalate potential service issues to management. Directs work within clear budgetary guidelines. Defines standards and reusable approaches within the services operational framework. Identify risk opportunities and define appropriate control measures Is accountable for on-going management of effective client service relationships in one area of the business as the main point of contact for client representatives. Qualification: Overall, 10-14 years of work experience, of which 5 years in US Payroll or HCM 4+ years of management experience of leading a team Excellent understanding on US Payroll Preferred Qualifications/Skills: Preferably having experience of managing frontline leaders Working knowledge of UltiPro is a plus Must be proficient in Microsoft Office (Excel, Word, and PowerPoint) Industry-related certifications (FPC/CPP) is desirable Interpersonal Skills: Excellent written and verbal communication skills Conflict resolution Management experience Excellent customer service skills Ability to handle multiple tasks under tight deadlines Highly motivated and team-oriented Stakeholder Management Education/Certification/License: A bachelor degree in Business, Accounting, Computer Science or a related field or equivalent work experience will be considered

Posted 3 months ago

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