Payroll Operations - Client Service

Job Description –Key Account Manager – Temp Staffing

Location: Malad (West), Mumbai
Qualification: Any Graduate / MBA
Experience: 6–8 Years

Role Overview

We are looking for an experienced Sr. Payroll (Key Account Manager) to manage key client accounts, ensure accurate payroll and onboarding delivery, and build long-term client relationships while coordinating with internal teams.

Key Responsibilities

· Build and maintain long-term relationships with key client accounts.

· Serve as the primary point of contact for payroll, onboarding, and service-related queries.

· Understand client requirements and recommend suitable HR, payroll, and compliance solutions.

· Ensure timely and accurate payroll processing and seamless employee onboarding.

· Coordinate with payroll, compliance, and recruitment teams for service delivery.

· Resolve client issues proactively and maintain high service standards.

· Identify upselling and cross-selling opportunities.

· Monitor account performance and share regular reports and insights.

· Stay updated with labour laws, payroll regulations, and industry trends.

· Ensure timely invoicing, payment follow-ups, and billing reconciliation.

Skills & Requirements

· 5–8 years of experience in payroll operations and/or key account management.

· Strong knowledge of payroll processing, statutory compliance, and employee onboarding.

· Excellent communication, stakeholder, and relationship management skills.

· Strong analytical and problem-solving abilities.

· Ability to manage multiple client accounts simultaneously.

· Proficiency in MS Excel and HR/Payroll systems.

Key Performance Indicators (KPIs)

· Client satisfaction and retention

· Revenue growth from key accounts

· Payroll accuracy and onboarding efficiency

· Upselling and cross-selling conversions

· Issue resolution turnaround time

· On-time payment collection

About Prompt Personnel Pvt. Ltd.With over 28 years of industry experience, Prompt Personnel is one of India’s leading HR solutions providers, offering Temporary Staffing, Permanent Recruitment, Labour Law Compliance, Learning & Development, and HR Consulting services. With a strong PAN-India presence across 8 metro cities and headquarters in Malad West, Mumbai, we are guided by Speed, Empathy, Ethics, and Innovation. We are proud to be recognized as a Great Place to Work for four consecutive years and a recipient of the Economic Times Future Ready Award for two consecutive years.

Pay: ₹600,000.00 - ₹700,000.00 per year

Benefits:

• Cell phone reimbursement
• Health insurance
• Provident Fund

Work Location: In person