Patient Coordinator

Job Details
Department Patient Relations Career Level Patient Coordinator Total Years Experience 0 - 2Years Gender Female Job Location Medavakkam Quaification Any UG Job Description  Guide and assist the patients in their visits to the hospital.  Resolve the patient’s queries by being a single point of contact.  Guidance and counseling to the patients and their families.  Help the patients & relatives in taking admission and billing process.  Updating and escalating the customer’s feedback to the PR Team.  Maintain good rapport with the patient during their visit.  The relationship between management and patients beyond hospital visits is responsible for overall customer satisfaction.  Escorting the patient throughout the OPD and diagnostics department. Until the patient/guest leaves for the day.  Follow standard help desk procedure.  Inform management of recurring problem.  Manages problem resolution for patients & relatives through feedback analysis in coordination with the department head to develop proactive problem solutions.  Need to take care of all other work that is assigned by the manager. Specialisation Typing Experience