ParcelHero

ParcelHero is one of the UK’s biggest parcel delivery price comparison sites. With over 5 million visitors a year, and over 100 remote employees worldwide, we’re a technology-driven company that’s going places, delivering innovative solutions to ensure exceptional customer care. As a forward-thinking and dynamic business, we offer excellent career growth opportunities. In 2025, we will be rolling out worldwide our new TMS (Transport management solution) Parcelhero Pro, which enables retailers to pay a monthly subscription to centralise all orders and ship on their own carrier accounts using our cutting-edge shipping platform. At ParcelHero, we foster a collaborative and innovative culture where every team member's voice matters. We're a fast-paced, remote-first company that values initiative, adaptability, and a strong sense of ownership. If you're someone who thrives in a dynamic, ambitious, and forward-thinking team, you’ll fit right in with us. About the Role We’re looking for a talented and experienced Creative Lead who is passionate about creating visually stunning and effective designs that elevate the ParcelHero brand and support our marketing objectives, including the launch and growth of ParcelHero Pro. You’ll take the lead on creative direction while remaining hands-on with design execution, working across a wide range of digital and visual projects. In this role, you'll collaborate closely with marketing, product, and UX to deliver high-impact visual content for both B2C and B2B audiences. You'll be responsible for maintaining brand consistency, contributing fresh creative ideas, and owning design projects from concept through to final delivery. As we grow, there may be opportunities to help shape and mentor a broader design function. What will you be doing? Lead design projects: Take ownership of complex design projects from start to finish, providing clear direction and ensuring alignment with ParcelHero’s brand guidelines and marketing objectives. Collaborate with teams: Work closely with marketing, product, and development teams to create integrated design solutions that support strategic business objectives for both our price comparison site and ParcelHero Pro. Maintain brand consistency: Uphold and evolve ParcelHero’s brand identity across all visual communications, ensuring a unified look and feel across web, mobile, print, and video. Creative direction: Lead brainstorming sessions and contribute innovative ideas for design solutions that elevate our marketing and branding efforts for both B2C and B2B audiences. Quality control: Review design work for accuracy, consistency, and quality, ensuring final designs meet high standards of execution. Stay ahead of trends: Keep up-to-date with the latest design trends, tools, and technologies to continually push the boundaries of design excellence at ParcelHero. Time management and leadership: Effectively manage multiple design projects, ensuring deadlines are met and the team operates efficiently in our remote-first environment. What are we looking for? Creative Talent: Ability to develop innovative and high-quality designs that effectively communicate ideas while maintaining a consistent aesthetic standard across all platforms relevant to ParcelHero. Leadership & Mentorship: Proven experience in leading design projects and taking ownership of visual direction, with the potential to mentor other designers as the team grows. Expert Design Skills: Proficiency in Adobe Creative Suite (Photoshop, Illustrator, InDesign, After Effects, Premiere Pro) and Figma, with deep expertise in design principles, typography, color theory, and layout. Attention to Detail: Exceptional attention to detail, ensuring that designs are meticulously refined and polished, meeting the highest standards of quality and functionality. Project Management & Time Management: Ability to handle multiple high-priority projects simultaneously, managing timelines and delivering high-quality results with minimal supervision in a remote setting. Adaptability & Continuous Learning: Open to learning new tools, techniques, and design approaches, staying ahead of industry trends, and applying that knowledge to elevate design output for ParcelHero. Collaboration & Communication: Excellent communication skills to clearly articulate design concepts and rationale, while effectively collaborating with cross-functional teams and incorporating feedback. Requirements Proven Experience: 5+ years of professional experience in graphic design, with at least 2 years in a lead role, demonstrating the ability to handle complex design challenges and lead projects from start to finish. Strong Portfolio: A diverse portfolio showcasing high-level design projects across multiple digital mediums, including marketing collateral (e.g., social media graphics, banner ads, email templates, infographics), front-end website design elements, video design and editing samples, animated GIFs, presentations, and potentially print materials. This portfolio should demonstrate creativity, technical proficiency, and a strong understanding of design principles for B2B marketing. Advanced Software Proficiency: Expert-level skills in Adobe Creative Suite (Photoshop, Illustrator, InDesign, After Effects, Premiere Pro), Figma, and other design tools relevant to the creation of the specified design types. Exceptional Communication: Strong verbal and written communication skills, with the ability to clearly explain design choices and collaborate effectively with teams across various departments in a remote environment. Self-Starter & Problem Solver: A proactive, self-motivated individual with a strong work ethic who can manage multiple projects independently, while troubleshooting and solving design challenges creatively. Specific Design Skills: Proven ability to design engaging and effective graphics for social media platforms (LinkedIn, Twitter, etc.). Experience with front-end website design , including understanding of layout, user interface (UI), and user experience (UX) principles, and the ability to create design assets for web development. Demonstrated experience in video design and editing , including creating short marketing videos, animations, or incorporating graphics into video content. Ability to create engaging and informative animated GIFs for digital marketing purposes. Experience in designing effective marketing collateral such as eBooks, whitepapers, case studies, and presentations. Additional Expertise: Experience with motion graphics, animation, UI/UX design, and familiarity with project management tools like Asana, Jira, or similar platforms is highly desirable. Work at ParcelHero: Perks That Pack a Punch! Work Location: Fully remote. Paid Holidays: 20 days holiday per year. Merit Reviews: Get rewarded for your hard work and dedication. Company Events: Work hard, and play hard with regular team-building events. Inclusive Culture: Be yourself and thrive in our casual and upbeat environment. Other information Fully remote role. Min 20 MB broadband connection required. You need to provide your own IT equipment. ParcelHero is an equal-opportunity employer, we value diversity.

ParcelHero is one of the UK’s biggest parcel delivery price comparison sites. With over 5 million visitors a year, and over 100 remote employees worldwide, we’re a technology-driven company that’s going places, delivering innovative solutions to ensure exceptional customer care. As a forward-thinking and dynamic business, we offer excellent career growth opportunities. In 2025, we will be rolling out worldwide our new TMS (Transport management solution) Parcelhero Pro, which enables retailers to pay a monthly subscription to centralise all orders and ship on their own carrier accounts using our cutting-edge shipping platform. At ParcelHero, we foster a collaborative and innovative culture where every team member's voice matters. We're a fast-paced, remote-first company that values initiative, adaptability, and a strong sense of ownership. If you're someone who thrives in a dynamic, ambitious, and forward-thinking team, you’ll fit right in with us. About the Role ParcelHero is seeking a strategic and process-oriented Revenue Operations Manager to support our Sales and Marketing teams. This critical role will be responsible for optimizing operations across both departments, enabling our customer-facing teams with the systems, data, and processes they need to drive lead generation, sales conversions, customer retention, expansion, and overall satisfaction. This person will be deeply embedded in day-to-day team workflows while maintaining a RevOps lens across people, process, and platform. The ideal candidate is a Salesforce expert, deeply analytical, and comfortable leading cross-functional initiatives that improve efficiency, visibility, and ultimately drive revenue growth. What will you be doing? Systems & Tools Management: Own and manage the Salesforce setup and optimization for both Sales and Marketing teams, including page layouts, custom objects, fields, flows, validation rules, processes, and reporting. Marketing Technology Stack Ownership: Manage and optimize ParcelHero's entire marketing technology stack, ensuring seamless integration and optimal performance of all tools, with a primary focus on Hubspot. HubSpot & Salesforce Expertise: Serve as the primary administrator and expert for both Salesforce and Hubspot. Develop and implement strategies to maximize the capabilities of both platforms in alignment with our revenue goals. Ensure seamless integration between Hubspot and Salesforce. Marketing Automation: Design, implement, and manage automated workflows in Hubspot and Salesforce to streamline marketing processes, improve lead nurturing, and increase efficiency. Email Marketing Automation: Manage and optimize all email marketing automation efforts within Hubspot, including lead nurturing flows to guide prospects through the buyer's journey and post-sale customer engagement. Sales Process Optimization: Build, document, and maintain key sales processes (e.g., lead routing, opportunity management, forecasting). Partner with Sales leadership to continuously refine sales journey operations. Data Management & Analytics: Own all Sales and Marketing data, ensuring data integrity, accuracy, and compliance across systems. Develop and maintain comprehensive reporting dashboards to track key performance indicators, including leads, MQLs, SQLs, conversion rates, customer retention, expansion, and onboarding progress. Analyze data to identify trends, provide actionable insights, and inform both Sales and Marketing strategies. Lead Forecasting: Develop and maintain accurate lead forecasting models to predict future lead generation and revenue performance. Collaborate with Sales and Marketing leadership to align forecasting with business objectives. Website Management Support: Collaborate with the Website Development team to ensure optimal website performance, user experience, and lead capture capabilities. Process Design & Optimization: Create scalable processes that support company growth and improve team efficiency across both Sales and Marketing functions. Identify opportunities to improve workflows and automate repetitive tasks across tools. Serve as Primary Liaison: Act as the primary liaison between Revenue Operations, IT, and Sales/Marketing teams on tooling needs and integrations. Cross-Functional Collaboration: Work closely with GTM leadership (Sales, Marketing), Product, Customer Success, and Finance teams to align on strategy and enablement initiatives. Support internal training and change management on systems and processes. Budget Management Support: Assist in the management and optimization of the Sales and Marketing technology budgets. What are we looking for? Salesforce Mastery: Deep understanding of Salesforce CRM, with a proven track record of administration, configuration, and customization. Salesforce Administrator certification is highly preferred. HubSpot Expertise: Strong working knowledge of Hubspot marketing automation platform, including workflows, lists, segmentation, lead scoring, email marketing tools, and reporting. HubSpot certifications are a plus. Revenue Operations Experience: 3–5+ years of experience in Revenue Operations, Sales Operations, or Marketing Operations, with a strong understanding of both Sales and Marketing processes. Automation Expertise: Proven experience building and managing automated workflows in marketing automation platforms (Hubspot, Salesforce) to streamline processes and improve efficiency. Analytical Acumen: Strong analytical skills with the ability to collect, analyze, and interpret complex data from various systems to identify trends, extract insights, and inform data-driven decisions for both Sales and Marketing. Advanced Excel/Sheets skills are essential; proficiency with BI tools is a plus. Project Management Skills: Excellent project management skills with the ability to manage multiple initiatives simultaneously and drive them to completion. Communication & Collaboration Skills: Excellent written and verbal communication and interpersonal skills with the ability to collaborate effectively with cross-functional teams. Process-Oriented Mindset: A strong process-oriented mindset with a passion for continuous improvement and the ability to identify and implement scalable solutions. Technical Proficiency: A solid understanding of marketing technologies, sales technologies, and data integration. Requirements Highly fluent in English, both written and spoken. Bachelor's Degree required. Degrees in Business, Marketing, Finance, or another related field. 5+ years of experience in a Revenue Operations, Marketing Operations, or Sales Operations role with a focus on Salesforce administration and marketing automation. Salesforce Administrator certification is required. Additional Salesforce certifications are a plus. Deep expertise in Hubspot marketing automation platform. Proven track record of successfully managing and optimizing Sales and Marketing technology stacks. Strong understanding of B2B marketing and sales dynamics, bonus points if you have experience in the e-commerce or logistics industry. Experience with A/B testing and data-driven decision-making. Excellent project management, stakeholder communication, and documentation skills. A continuous improvement mindset — always seeking ways to streamline, simplify, and scale. Proficiency in Google Workspace suite (Gmail, Docs, Sheets, Slides, etc.). Work at ParcelHero: Perks That Pack a Punch! Work Location: Fully remote. Paid Holidays: 20 days paid holiday. Merit Reviews: Get rewarded for your hard work and dedication. Company Events: Work hard, and play hard with regular team-building events. Inclusive Culture: Be yourself and thrive in our casual and upbeat environment. Other information Min 20 MB broadband connection required. You need to provide your own IT equipment. ParcelHero is an equal-opportunity employer, we value diversity.