Job Title: Customer Service ExecutiveLocation: GurgaonJob Type: Full-timeSalary: 25000Experience: 1-3 years in customer service, preferably in e-commerce or the cosmetic industry.Job Summary:The Customer Service Executive will be responsible for handling customer queries, complaints, andorder-related issues. They will also manage NDR (Non-Delivery Report) cases, coordinate withlogistics partners, and ensure a seamless post-purchase experience for customers. The idealcandidate should have strong communication skills and a customer-centric approach.Key Responsibilities:Customer Support: Respond to customer inquiries via phone, email, and chat regarding product details, orderstatus, and return/exchange policies.Resolve customer complaints in a professional and timely manner.Assist customers in placing new orders, modifying existing orders, and tracking shipments.NDR Management:Monitor and analyze NDR reports from courier partners.Contact customers for order re-attempts and confirm delivery preferences. Coordinate with logistics teams to ensure timely order fulfillment and reduce RTO (Return toOrigin) cases.Identify reasons for delivery failures and suggest solutions to improve the success rate.Order Processing and Issue Resolution: Handle refund, return, and exchange requests as per company policies.Collaborate with the warehouse team to resolve fulfillment issues. Ensure customers receive timely updates on their orders.Customer Feedback and Reporting:Collect and analyze customer feedback to improve service quality. Maintain detailed records of customer interactions and complaints. Prepare reports on customer service performance, including NDR resolution rates andcustomer satisfaction scores.Skills & Qualifications: Bachelors degree in Business Administration, Communications, or a related field. 1-3 years of experience in customer service, preferably in the beauty/cosmetic industry. Proficiency in CRM tools and e-commerce order management systems.Excellent verbal and written communication skills. Problem-solving ability and attention to detail. Strong coordination skills with internal teams and courier partners. Knowledge of marketplace operations (Amazon, Myntra, Nykaa, etc.) is a plus.Why Join Us?Opportunity to work in a fast-growing beauty and cosmetics brand.Competitive salary with performance-based incentives.Career growth opportunities in customer service and e-commerce operations.Collaborative and supportive work environment.

Job Title: Supply Chain Management (SCM) Executive B2B and B2CLocation: GurgaonDepartment: Supply Chain and LogisticsReports To: Supply Chain ManagerJob Summary:We are seeking a highly motivated SCM Executive to oversee and manage supply chain operationsacross B2B, B2C, and D2C channels. The ideal candidate will ensure efficient inventory management,order fulfilment, and logistics coordination to optimize costs and improve delivery performance. Therole requires close collaboration with internal teams, third-party logistics partners, and marketplaceplatforms to maintain seamless supply chain operations.Key Responsibilities:Inventory & Warehouse Management: Monitor inventory levels and coordinate stock replenishment to avoid stockouts andoverstocking. Manage SKU-wise stock allocations across B2B, B2C, and D2C channels.Ensure proper storage, picking, and packing processes for streamlined warehouseoperations.Order Fulfilment & Logistics:Oversee end-to-end order processing, ensuring timely dispatch and delivery.Coordinate with Amazon, Myntra, and other marketplace platforms for smooth orderexecution.Work with logistics partners to optimize shipping costs and delivery timelines.Monitor Easy Ship and FBA order flow and address any fulfilment challenges.B2B & D2C Operations:Process bulk orders for B2B clients while ensuring compliance with trade agreements.• Manage D2C shipping, optimizing courier selection based on serviceability and cost.• Collaborate with sales and marketing teams to align supply chain strategies with demandforecasts.Data Analysis and Reporting:• Track key performance indicators (KPIs) such as inventory turnover, order accuracy, and on-time delivery rates.• Analyze logistics costs and suggest cost-saving measures.• Generate reports on order status, stock levels, and fulfillment performance.Key Skills and Qualifications:• Bachelors degree in Supply Chain, Logistics, Business Administration, or a related field.• 1-3 years of experience in SCM, preferably in e-commerce, retail, or FMCG sectors.• Strong knowledge of Uniware (WMS) and inventory control.• Familiarity with Amazon FBA, Easy Ship, Myntra, Nykaa and other marketplace fulfilmentmodels.• Proficiency in Excel, ERP systems, and data analysis tools.• Ability to multitask and work in a fast-paced environment.• Strong problem-solving skills and attention to detail.Preferred Experience:• Experience working with third-party logistics (3PL) providers.• Exposure to last-mile delivery optimization and cost reduction strategies.Why Join Us?• Opportunity to work in a fast-growing e-commerce supply chain environment.• Hands-on experience with leading marketplace platforms.• Career growth opportunities in a dynamic and expanding company.