Role & responsibilities Customer Interaction:Handle incoming customer inquiries via phone, email, and chat.Provide accurate and timely information regarding products, services, and company policies.Resolve customer complaints and issues in a professional and efficient manner.Build and maintain positive relationships with customers.Sales and Upselling:Identify opportunities to upsell or cross-sell products and services to existing customers.Educate customers on new products and features.Achieve sales targets and KPIs.Customer Data Management:Maintain accurate and up-to-date customer records in our CRM system.Analyze customer data to identify trends and opportunities for improvement.