PAM Support Engineer

Job Description

WHAT YOU WILL BE DOING Work with the PAM enablement leader to create collateral and materials for training and enablement. Responsible for setting up and managing labs for hands-on activities as part of training and enablement. Review existing PAM implementations for alignment with recommended approaches. Assist Doc team to keep the Product Documentation accurate. Provide Level 4 support for PAM issues that require deeper understanding of the product. Work closely with Product, CloudOps and InfraOps teams to understand and document PAM Processes and operating procedures. Provide daily/weekly report for overall health of existing PAM implementations. Work closely with the Training team to keep the self-paced training material up to date and accurate. Assist POC team in setting up use cases that require deeper knowledge of PAM and the product. WHAT YOU WILL BRING Bachelors/equivalent in Engineering Experience with ticketing systems, monitoring and automation platforms ex: Freshdesk, Datadog, Prometheus, Grafana, RunDeck Understanding of SLAs and the importance of being within SLAs Ability to provide 24/7 on-call support as an SME (on a rotational basis) 8+ years of industry experience in design, development, customization, configuration, deployment of cloud platforms, automation frameworks, database systems.