Job
Description
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of Process Associate - Customer care Responsibilities • Provides excellent Customer Service • Researches supplier inquiries and provide information through voice or written communication • Provides details on accesses needed for suppliers to utilize self-service tools Escalates tickets to business areas for opportunities that cannot be resolved in the Contact Center. • Communicate in a professional manner with customers at all times; engage support team when assistance is needed. • Proper grammar and spelling in written communications with customers • Meet expectations of productive time using time management skills • Comply with company policies, procedures, and standards of ethics and integrity • Monitor Boards, Aux Times & follow up with Agents as needed • Notify Managers of trends regarding aux times • Assist agents during high aux out time • Take escalated calls for agitated callers • Qualifications we seek in you! Minimum Qualifications/Skills • Organization and time management skills, Working knowledge of MS Excel • Experience with MS Office, entering data into Excel Spreadsheets, the Internet and the ability to learn and utilize new software programs Preferred Qualifications/ Skills • Keeping up-to-date technically and applying new knowledge to your job. • The ability to read and understand information and ideas presented in writing. • The ability to communicate information and ideas in speaking so others will understand. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
