IT Service Desk Analyst I Arrow Electronics India Private Limited

3.0 - 5.0 years

0 Lacs

pune, maharashtra, india

Remote

Job Description: IT ServiceDesk Analyst What you'll be doing: Service Desk Analysts are on the frontline of customer support. They are focused on helping to resolve technical issues end users encounter, or connecting those users with more intensive IT support, when needed. A Tier 1 Service Desk Analyst typically takes the initial inquiry and manages relatively simple hardware, software or network issues. A service desk analyst spends the majority of the day performing remote support. This can take a number of forms: Over-the-phone support Screen sharing or remote control Live chat support Email support What we are looking For Has minimum 3 years of experience in a global service delivery team. Has solid knowledge of IT service norms such as customer satisfaction, call closure norms such as response time, resolution time, etc. Has excellent written and verbal communication skills. Has a good understanding of how the IT ServiceDesk function integrates with other IT functions in accomplishing the desired results in the required areas. Has experience in exercising tact and diplomacy for sensitive situations. Has aptitude to understand Arrow procedures, evaluate appropriate alternatives and make a judgment based on the analysis of factual information. Exposure to an Oracle ERP environment is a plus. Voice support experience in a Global setup is a must Willingness to work in 24.& 7environment Willing to work in night shifts What's in it For You Training and professional development Performance coaching Work with fun team in a supportive environment Work at a strong and growing company Community involvement opportunities Lucrative night shift allowances

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IT Service Desk Analyst I Arrow Electronics India Private Limited

1.0 - 3.0 years

0 Lacs

bengaluru, karnataka, india

Remote

Job Description: Help Desk Analysts are on the frontline of customer support. They are focused on helping to resolve technical issues end users encounter, or connecting those users with more intensive IT support, when needed. What You'll Be Doing A Tier 1 Help Desk Analyst typically takes the initial inquiry and manages relatively simple hardware, software or network issues. A help desk analyst spends most of the day performing remote support. This can take several forms: . Over-the-phone support . Screen sharing or remote control . Live chat support . Email support What We Are Looking For . Typically requires a 4 year degree and 1-2 years of experience or a 2 year degree and equivalent related experience . Has no discretion to vary from established procedures . Has no related work experience or has work experience but requires formal training in theories/concepts in own function . Works under close supervision

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