Outlet Manager

Fairmont is a collection of luxury hotels and resorts worldwide, each distinguished by its luxury, elegance and residential charm. Fairmont Hotels & Resorts are one-of-a-kind properties, each one a landmark in its respective city, positioned at the top of its local market and rated among the very best in the world.

Reporting to the Food and Beverage Manager, responsibilities and essential functions include, but are not limited to:

Collaborative Leadership & Strategic Oversight

• Guide a complex, multi-outlet food and beverage operation with clarity and teamwork
• Align departmental strategies with hotel objectives and Fairmont brand values
• Foster collaboration across culinary, service, banquet, and events teams

Guest Experience & Brand Representation

• Deliver consistently elevated and personalized guest experiences
• Support a culture of service excellence, accountability, and continuous improvement
• Be visible and engaged on the floor, a hands-on leader who listens and adapts

Team Development & Engagement

• Build, mentor, and retain a high-performing and motivated team
• Create an environment where colleagues feel valued, heard, and empowered to grow
• Lead performance conversations, development planning, and succession strategies

Culinary Experience & Innovation

• Partner with culinary and marketing teams to design creative, on-trend menus and signature offerings
• Launch compelling campaigns, special events, and unique guest experiences
• Ensure each outlet’s digital and physical presence reflects Fairmont’s values

Financial Performance & Operational Excellence

• Ensure departmental budgets, forecasts and cost controls are executed with accuracy
• Identify opportunities to drive revenue and reduce expenses responsibly
• Optimize profitability in all outlets, including in-room dining and events, while upholding service quality

Safety, Compliance & Brand Standards

• Ensure all food and beverage operations exceed hygiene, health, and safety standards
• Maintain audit readiness and compliance with corporate, brand, and local regulations
• Champion sustainability and responsible sourcing practices across all outlets

Measuring Success

• Guest satisfaction and loyalty in food and beverage touchpoints
• Operational profitability and margin improvements
• Team engagement, retention, and internal promotion
• Strong performance in internal audits, safety inspections, and quality reviews