Order Fulfilment Executive

Job Description: Order Fulfillment Executive (E-commerce)

Location: Santa Cruz, Mumbai

Department: Operations & Logistics

Reports To: Operations Manager / Founder

About the Role

We are looking for an experienced Order Fulfillment Executive to manage our end-to-end e-commerce fulfillment process. The ideal candidate should have strong hands-on experience in handling Shopify and Amazon orders, coordinating with logistics partners, and managing payment reconciliations via Razorpay gateway.

Key Responsibilities

• Manage end-to-end order fulfillment across Shopify, Amazon, and other online sales channels.
• Process, track, and update orders to ensure on-time dispatch and delivery.
• Coordinate with warehouses, vendors, and courier/logistics partners for smooth operations.
• Handle inventory management, ensuring stock accuracy and timely replenishment.
• Monitor and resolve order issues including returns, cancellations, or delayed shipments.
• Manage payment reconciliation and settlement through Razorpay and other gateways.
• Generate regular reports on order status, fulfillment metrics, and inventory.
• Ensure compliance with marketplace requirements (Amazon, Shopify) and internal SOPs.

Requirements

• Bachelor’s degree in Business, Commerce, or related field.
• 2–5 years of experience in e-commerce order fulfillment (Shopify & Amazon experience is a must).
• Good knowledge of payment gateways (Razorpay preferred) and reconciliation processes.
• Strong understanding of logistics operations (courier services, shipping labels, returns).
• Proficiency in MS Excel/Google Sheets for reporting and tracking.
• Detail-oriented with strong organizational and problem-solving skills.
• Ability to work in a fast-paced environment and manage multiple priorities.

What We Offer

• Opportunity to be part of a growing e-commerce brand.
• Ownership of the entire order fulfillment function.
• Competitive salary + performance-based incentives.
• Dynamic and collaborative team environment.

Job Type: Full-time

Pay: ₹25,000.00 - ₹30,000.00 per month

Work Location: In person