Oracle Inventory Service Engineer

Key Responsibilities:

Provide L1 support for organization and Location Configuration

Mange Oracle Receiving and recipient Accounting issues

Deliver Month-end/Quarter-End support services

Triage and prioritize incoming oracle inventory management tickets

Perform initial assessment of reported system issues

Route complex problems to appropriate support team and on-calls

Troubleshoot and resolve Oracle inventory issues or route to appropriate teams

Document solutions and knowledge base articles

Monitor tickets queues and ensure SLA compliance

Support critical period-end processing activities

Ensure inventory visibility and accuracy within Oracle systems

Implement best practices for inventory management within Oracle

Requirements:

5+ experience of Oracle inventory management modules

Understanding of receiving and recipient accounting processes

Experience with organization and location configuration in Oracle

Familiarity with month-end and quarter-end procedure

Strong problem analysis and prioritization skills

Experience with ticketing system and incident management

Excellent communication and documentation skills

Ability to work effectively under pressure during critical business periods