Oracle Application Support Analyst (Oracle EBS/Fusion SCM)

Role & responsibilities

• Provide functional and production support for

  Oracle EBS/Fusion Applications

  and resolve incidents, defects, and service requests within defined SLAs.
• Work closely with business users to understand requirements, troubleshoot issues, and provide effective solutions.
• Perform root cause analysis and support application enhancements, upgrades, and releases.
• Analyze business processes and prepare functional specifications, test scenarios, and test cases.
• Support SIT, UAT, regression testing, and defect management activities.
• Collaborate with technical teams, Oracle support teams, and stakeholders to ensure smooth application operations.
• Use SQL for data validation, analysis, and issue investigation.
• Maintain documentation and provide regular updates on support and enhancement activities.

Preferred candidate profile

• 1.5 to 2.5 years of experience in

  Oracle EBS/Fusion Application Support

  .
• Strong functional knowledge of

  Oracle Supply Chain (SCM)

  modules.
• Experience in production support, incident management, and business user support.
• Good understanding of Oracle business processes and functional workflows.
• Basic SQL knowledge for troubleshooting and data validation.
• Experience in requirements gathering, functional analysis, and testing activities.
• Familiarity with ServiceNow, Jira, or similar ticketing tools is preferred.
• Strong communication, analytical, and problem-solving skills.