The ideal candidate will be responsible for planning, coordinating, and implementing projects within the decided-upon budget, timeline, and scope. They will also effectively monitor and present project updates to relevant stakeholders, clients, or project team members. Responsibilities Set project timeline Monitor project deliverables Update relevant stakeholders or team members on the project progress Coach and support project team members with tasks you assign them. Lead planning, scheduling, and project execution. Manage consultants, contractors, and vendors. Review drawings, method statements, and site QA/QC. Monitor budgets, procurement, and subcontractor bills. Ensure statutory and RERA compliance. Enforce ISO-based safety and environmental protocols. Conduct site meetings and client progress updates. Qualifications - B.E/B.Tech Civil with 10–15 years' experience. - Strong leadership, Primavera/MSP proficiency. - PMP certification preferred.
Hiring: Team Leader – US Customer Service (Night Shift) Location: Bangalore Shift: Night Shift (US Hours) Experience: 3+ Years (US Customer Service / Support) Role Summary We are hiring a Team Leader to manage US customer service operations, ensure SLA adherence, handle client communication, and drive team performance in a fast-paced environment. Key Responsibilities Lead and manage a team of customer service associates Monitor SLAs including AHT, CSAT, Quality, Productivity, and Attendance Handle client communication and escalation management Ensure SOP, compliance, and quality adherence Conduct team coaching, reviews, and performance tracking Manage staffing, schedules, and real-time operations Maintain reports, dashboards, and shift documentation Requirements 3+ years in a US customer service/support process Minimum 1 year as Team Leader or Supervisor Excellent spoken and written English (US-friendly) Strong knowledge of SLAs, KPIs, SOPs, and QA standards Experience with CRM, ticketing, and call center tools Willingness to work full-time night shifts Preferred Client-facing US process experience Strong coaching and people management skills Data-driven and ownership-focused mindset Compensation Competitive salary with performance-based incentives Apply: DM or apply directly - info@opulentdeveloper.com