Optical -Optometrist

Job Description

Job Summary: The Optical Optometrist is responsible for providing expert guidance on lens and spectacle selection while ensuring high-quality customer service. This role involves counseling patients on optical solutions, assisting in sales, performing necessary spectacle-related procedures, and conducting comprehensive eye check-ups. The Optical Optometrist must ensure compliance with hospital standards and maintain accurate records of sales, customer interactions, and eye examinations. Key Responsibilities: Customer Service Sales: Provide expert counseling on lens and spectacle selection based on customer needs and preferences. Suggest suitable frames based on face shape, size, and customer requirements. Communicate promotional offers related to optical sales to customers. Handle and clarify customer inquiries and concerns effectively. Ensure proper usage instructions are provided to customers. Assist bystanders with minor optical services such as cleaning and nose pad changes free of cost. Eye Examination Consultation: Conduct comprehensive eye check-ups Assess vision problems and recommend suitable corrective measures. Prescribe appropriate lenses and spectacles based on the examination results. Identify any signs of ocular diseases and refer patients to ophthalmologists when necessary. Educate patients on eye health, proper spectacle care, and the importance of regular check-ups. Operational Responsibilities: Follow the daily work schedule and maintain a professional appearance. Arrive on time, clean the sales counter, and maintain the display of frames. Conduct a physical count of frames and sunglasses and report to the supervisor. Arrange frames in the display according to price range. Ensure job card filling, billing entry, sale order creation, fitting process entry, and sale slip entry are completed accurately. Perform spectacle dispensing, quality checking, and basic spectacle repairing. Verify IPD marking process and neutralize camp spectacles as required. Coordination Reporting: Coordinate with concerned staff regarding the delivery, courier, and resale process of spectacles. Maintain and update daily and monthly reports, including: Daily Optical Performance Report Daily Individual Sales Fitting Performance Report Monthly Optical Individual Sales Performance Reports Monthly Individual Fitting Report Handle customer complaints, update the complaint register, and report to the Optical Manager. Coordinate with the supervisor for stock-taking activities. Customer Follow-up Satisfaction: Guide customers to the optometrist for final spectacle checks and comfort confirmation before delivery. Ensure customer satisfaction by providing high-quality service and addressing their concerns. Administrative Duties: Maintain and update records such as the camp spectacle verification register. Update the leave through KEKA HRMS Assist with tasks assigned by the Branch Manager (BM) or HR as required.