Operations Manager - I, EasyShip

Amazon is looking for a motivated individual for the profile of Operations Manager II to easy ship sellers. Role entails for managing day-to-day seller experience operations, executing established processes, and driving operational metrics within a defined scope. The individual will focus on BAU operations execution, seller performance management, lead or initiate program initiatives and independently manage multiple stakeholders. The ideal candidate is detail-oriented, data-driven, and capable of managing a team of Operations Executives to deliver consistent operational outcomes.
Key job responsibilities 1. Seller Performance Management 2. Reporting & Data Management 3. Program Management & Innovation 4. Analytics, Automation & Reporting Frameworks 5. Cross-Functional Influence & Stakeholder Management A day in the life Execute daily seller experience operations including proactive/reactive calling, escalation management, and rescue management Monitor and drive seller experience metrics (FDPS, LSR, CR, DEA, FOPS, C2P) within the assigned seller cohort Manage D+1 rescue operations, holiday management, and contingency management to ensure customer promise adherence Conduct daily performance deep dives and implement corrective actions for underperforming sellers About the team The team manages External Fulfillment channels for Amazon India and seller side operations for emerging / ROW team. The team is responsible for performance, cost, quality and speed metrics. The team is structured regionally as well has a central team of Program Managers who drive critical initiatives.

• 2+ years of employee and performance management experience
• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

• 2+ years of performance metrics, process improvement or lean techniques experience